Customer ReviewsforRENU Management LLC

***WARNING***This is the absolute worst company ever! They will rob you blind!!! You cannot get your money back. You cannot get ahold of anyone. They will run you in circles. They will only email you. You have to take them to court! Or you can't get anything done They will double charge you the security deposits. They will put miscellaneous charges on there as well. They will say that their maintenance team has done something that they didn't do and charge you for it, they will also charge you for appointments that you didn't make for maintenance, on top of double charging you for utilities. Also they don't even know their own policies and will make up whatever they can yo save themselves. RECORD ALL CONVERSATIONS FROM THE BEGINNING!!!!

I have experienced significant health issues due to the inadequate maintenance of the bathroom, which resulted in mold growth. It is concerning that the management did not prioritize my well-being, focusing instead solely on rental payments. I strongly advise against entering into a rental agreement with this organization.

Worst management property. Do not rent from them. They entered my home prior to me moving out, without approval and notice. They charged me double for a utility bill and never refunded me. All correspondence is through email, and they will take weeks to get back to you. If you are going to move into a home, take a lot of pictures and protect yourself because they will steal hundreds and thousands from your deposit. You will pay a monthly resident package and they will not honor any of the benefits of the package. Unprofessional people and business.The home was not clean and perfect when I moved in, but expected that when I moved out. ***** this company.

Warning!!!! Do NOT use **** Never meet real people everythings done by email. Unbelievable expectations. Abhorrent charges you will never get your security deposit back and you will be charged thousands of dollars. They expect you to paint the house and professionally clean the carpets. If you still choose to use this company, I highly recommend to videotape the entire home in great detail inside and out to protect yourself before you move in. Youve been warned.

Review for phoenix *******: Please do not rent from these scam artists!! I have had problems since I moved into this rental home . They keep making up charges to add to your rent , the customer service that youre able to call into is pointless. They cant see anything more than what you can . They are no help if you have any issues with HOA fees . This is a nightmare of a company . They even tried to tell me that the lights were not in my name and then tried to call the light company to turn the services out of my name and put them in theirs . Since we have been here the air conditioning went out the first week , forcing me to go grab fans just to keep everyone cool . The garage door snapped ( which couldve killed somebody) and required us to park on the side of the road until it was fixed , which resulted in HOA violations. When we moved there were parts of the home that were still filthy that I had to clean . Theres so much more but I dont feel like typing that out for a generic response. To future renters , please take heed to all of these reviews . I am not sure how they even have. 3.8 rating . This is the absolute worse company that I have ever rented from . The people running this company I are absolutely clueless. You have been warned !

They rented me a house and the carpet is soaked in urine. They dont bother to clean it correctly before we moved in. They sent a cleaner after they got our money but its still soaked in urine. The urine stench is getting on everything. We had to pay $5000 to move in. The local agent ****** does not respond to any messages. *** asked for the carpet to be changed out and no response. I The property is in ************, **.

wow... wish I read all these reviews before applying but I am glad I did right now. I just completed my application and after a thousand and one requirements including reaching out to my manager, they come up with the average credit score for my husband I being at 550 -600 (which I doubt) and so asking for 3000 just for deposit!!!!! After reading the reviews I see that this is what they do to people and never even return the deposit. Alot of RedFlags from the reviews with them and so I will run away at this time. I lost the application fees, and I am sorry to those who lost much more. Run and avoid it if you can. I Will definitely not recommend this to anyone.

Move in process was easy altho home was not clean and had obviously not been pained etc. Where painting had been done (bathrooms) there was paint on the flooring etc as it had not been tapped off. We reviewed everything and send pictures etc of wall marking and everything else with the walk through paperwork. Unfortunately upon move out there were issues. They charged us for **** maintenance due to "the home was hot".....we moved out in the summer and of course did not leave the **** running lol. They charged us to replace all the filters for the ****.....which we had to do and prove to them 2 months prior. The popped the rubber ends off of every door stop (I have video that shows them in place when we left) and charge us to replace every door stop. They found one door hinge with the pin sticking up about 1/8 of an inch and charged us to replace it (me had never touched a single door hinge so this was obviously just movement due to door usage). They charge us whole room paining even tho there move out instructions say only to spackle any nail holes which we did and leveled. In other words, if you use them and move in take SEVERAL THOUSAND PICTURES of ever hinge, doorstop etc as well as video of EVERY SINGLE DOOR HINGE AND DOOR STOP or you will end up losing several hundred dollars. When we moved in we had even sent them pics of the marks on the walls etc but we were charge for the rooms to be painted when we left. They will use your security for home turnovers that they are responsible for.

Do not rent a home here. They care NOTHING about the tenants. Our ** went out last week during the hottest part of the year, July, it has been VERY HOT. ON Friday we let the company know our air was out, someone came here to the house to fix on Tuesday, 5 days after. The air was not fixed, we waited a few hours to let them know it was not fixed, they told us to wait to give the house time to cool. We waited until the next day and called, they sent someone on Friday. The ** still didn't get fixed. Over a whole week later no ** still. On Saturday they bought ** wall units and it helped a little. This whole thing has been a huge mess and very inconvenient for my family. We had to shift schedules around, cancel plans for guests this week, endure heat rashes and cramps because of being dehydrated because of the heat. This company needs to be shut down!!!! All they care about is getting their rent. Think twice about renting from this company.

Coming from a resident that is also a Property Manager:We moved in July 2023 under a different management company before **** took over. Things were fine until this year starting on June 14 when we started experiencing ****/airflow issues. After about 7 different **** companies came out to basically deem the **** to be working fine, it was then found that the insulation needed to be replaced/added after only the 2nd contractor stated that. They kept sending the same **** contractors over and over, which made zero sense when we would let them know this is bigger than ****... Here we are, almost a month later, during a heat advisory with a hot house reaching up to 85 degrees while set on *****. No communication from the residential customer service whatsoever, and no response to the email I sent over on June 19. Although most are very friendly, the communication of the service **** is absolutely shot. It takes ***** minutes to even get somebody on the phone. Oh! And we werent even eligible to receive portables because the **** IS WORKING PROPERLY. Thankfully, I was able to borrow a couple from the property I work at. Its been issue after issue here recently only to find that there is now mold growth that was found (but somebody is scheduled to come out for that). I dont suppose the insulation bid was approved due to price or whatever the fact But now, on 7/12/24, I am currently on hold (for 30 min now) after the girl just told me it was deemed that we do NOT need insulation. THEN, she says "we're going to start from scratch" with a "new insulation work order" when we have been "starting from scratch" for a whole month now!!!! The communication amongst the service ****/Lesson is horrible!! We are in a heat advisory right now with 100+ degree temps on the way. One last thing that came about upon renewing is that we now must pay a full security deposit even though **** took over 9 months after our lease started. Its legal, but its not very ethical...