ComplaintsforBlue Lake Campground
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
They refused to refund our deposit. $59 gate cards that we turned in. Now say they don't have record of ** paying it. Spent over _15,000 in five years and given three weeks notice to move camper. They just said not a good fit because they wanted our site for someone that was familyBusiness response
10/16/2023
The Zerlers were informed that the park would not be renewing their seasonal stay for **** as they were not a good fit due to excessive verbal altercations between the couple and other issues including parking in the drive, and issues with the tidiness of their site. They were informed at check out that we would look into their gate card deposits, the total when they became a seasonal in 2019 was $10 per card, they had 2 cards, they lost one and paid a replacement fee of $40 which is not a deposit and not refundable. The manager was off when they checked out and they were informed that when she was back she would check into their deposits which she is doing today. Since they came in in 2019 we have changed deposit amounts and how they are recorded and would need to verify when and what they paid. We understand their disappointment in leaving but we feel it is in the best interest of our other guests that they do so.Business response
10/23/2023
Hello,
Im not sure if there is a way to upload additional information, but as we stated after further review we did issue a refund of $40 for the gate card deposits to the *******.
Thank you,
***************************
General Manager
Big *** **************************************************************************** ************
************************
iCampIndiana.com
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.