ComplaintsforBooker Realty
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Complaint Details
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Initial Complaint
08/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a new Lessee of Booker Realty. I moved in the property 7/1/24. I was advised that property was walked through with owner of property and Booker Realty. Upon moving in I noticed several holes and marks were left in walls. I sent pictures to *********************** (manager). I went ahead and repaired these issues myself out of my own pocket and sent pictures afterwards to manager. Im overlooking this.I reported pest control issue (ants, cockroaches and earwigs) per lease. I was informed that this would be taken care of by the owner of the property. As of today I still have not seen a resolution to the issue as I still see bugs and kill them on a daily basis. I did not bring any pests upon moving in and I live a very clean lifestyle.Additionally I reported issues with a few roof leaks. As of this date no resolution has been made.Business response
08/27/2024
****** requested immediate move-in due to his own situation and stated he would take care of any cleaning necessary. Previous tenant did leave the property clean, we checked and they did not mention any issues with bugs. Due to tenant's need for immediate move-in, the owner didn't patch any nail holes from previous tenant. Tenant notified Booker about ants, and the owner came out to treat. A week later the owner met with tenant and notified him about bugs still being active. The owner told him he would come treat again, this letter came about before the owner could do that. Roof leak reported is water making it through a vent cap from the old furnace, contractors have already been hired to replace vent cap.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.