ComplaintsforColumbus City Utilities
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received an extremely high water usage bill. I asked the utility provider to locate my meter pit so I knew where the line is on my property. They immediately just inform me that opening the meter pit is a code violation. I find a device that allows me to monitor my own usage and I ask if it is compatible. They inform me it is not. I ask them if there is any way I can monitor my consumption and be alerted when my total bill is set to exceed $100 for the month. I never received a firm answer. I also asked them if I could get an interim meter reading since it is a code violation for me to do it myself and they have no devices that work with their ancient meters to allow me the ability to monitor myself. A month goes by and I believe it is fixed. Nope. I get another high consumption call from them. I paid the $312 bill but I have no desire to pay this $400 bill if I had the money to even pay it. They completely dropped the ball here. I can log into my electric utility and see my daily consumption by the hour. But my water bill wants to bankrupt me.Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The water company illegally had our water turned off our bill was not even on disconnect and was not do for payment and submit October I have four children that desperately needs the water so I come home from work last night and I have no water I want to file any and all grievances I can they need to get some people in that place that knows what they're doing my bill my past it was only $165Initial Complaint
06/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I open a utilities account with Columbus city utilities in May 2018 as directed by my landlord. The utility account number is: ********* for apartment at ****************************, Columbus IN47201.As part of account set-up, I was made to pay a $100 refundable deposit (to be returned after I move out of the apartment).I moved out of the apartment on November 18th 2021 (over 3 years later) and contacted Columbus city utilities to close said account. As aggred up at the time of account set-up, I was entitled to my $100 refund.They made some calculations and said I was entitled to a $79.44 refund, which is totally fine by me. They also promised to send the refund check and asked me to provide a forwarding address. Since I was going to remain in the area till April 2022, I provided a temporary address for them to send the check to. I figured that 5 months was enough time for them to send the check.However, I never received any checks because they did not send it. For benefit of doubt, I waited until June 4th 2022 and then emailed them to ask why I did not receive any checks. They asked me to wait until their 06/16/2022 June ***** meeting which is when they can send the check. I provided them my new permanent address where the check should be sent to and they promised to send the check to me after the ***** meeting. I followed up several times and they have just informed me that a check was mailed out on 06/17/2022 to a temporary address I provided in November 2021 (7 months ago).The completely disregarded my request to mail the check to my new address and went ahead to mail it to an old address.I have informed them that they mailed the check to a wrong address and not the new address I provided. But they have refused to mail the check to my new address They have breached our contract and looks like they are h*** bent on denying me my rights to my deposit.I need them to send my check to the new address I provided and they have on file.Business response
08/03/2022
We have received back the original refund check , once the forwarding address was updated we were able to remail the check and the customer received the refund.Customer response
08/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
Uzeme Idhugwe
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.