Customer ReviewsforFinish Line Car Wash

Went to the Evansville location on Burkhart for first time today ( 4/6/2024). Paid $27 for a wash on a week old vehicle. Checked the car after going through, only to find that the front grill and windshield were still dirty. Spoke to a very nice young lady who was manning the purchase kiosk. She apologized and granted us a second wash for free. As we were waiting in line, someone who appeared to be a manager, came to our window trying to upsell us. We explained the situation. He never once apologized, but instead made excuses and tried to pass the blame onto us, implying we had somehow let the car dirt build up. This was a car that was a week old and had hardly been driven, much less been out of the garage. He then spoke to the young lady, who then moved away from the kiosk and he punched in the wash. While he was still there, I motioned her over and thanked her for her professionalism and handed her a cash tip, making sure he heard me thanking her. I hope she didn't get into any serious trouble over her handling things. I also hope, the mgr. instead, rethinks his lack of professionalism. Maybe he needs to be retrained. We'll never go back there. Even after a Second trip through this car wash, the grill was still filthy and whole sections of the rest window were completely missed. Don't waste your money.

Bought a membership and cancelled it a few months later. I noticed that they charged me again after I had cancelled it, and after further review I saw they were charging me twice each month for one membership. I immediately contacted them and we went back and forth with the information they needed to help me with a refund. After a month of going back and forth on email, the supervisor, Noah, then stated sorry, it has now been more than 29 days and we can't give you a refund. I called them directly and spoke with customer service, who would not let me talk to the manager and proceeded to tell me the same thing and then hung up on me while I was talking to her. DO NOT GO THERE!!!!!! They will scam you!

This company is a scam. They make it almost impossible to cancel a membership. I spent over two hours today trying to get 5 memberships cancelled for my business. That was after spending almost an hour yesterday with 4 workers at the car wash facility. The website does not recognize any of the membership numbers and when you call the customer service line it takes forever to get through. The customer service team likes to remind you that you cannot get a refund. This left me with wasting over 2 hours of my time to get my account straightened out.