Customer ReviewsforOneMain Financial Group, LLC

I got a loan with One Main in ******* Colo for a low interest loan with my car as collateral . One Main has the title to my car at this moment, The loan is over 11,900.00 dollars I've had the loan for quite some time now and paying 422.00 every 2 weeks or 822.00 a month. I contacted One Main Financial today to let them be aware of the serious problems that are wrong with my car. Was told by the person that I choose to drive my car the way it is and that that car is a collateral on the loan. The issues that I am having with car is , Sway bar is completely broke in half and also broke out of the bolts, My motor mount is cracked and is almost ready to come completely out, and transmission is slipping more and more everyday. when I called and told the person about the car situation and that this car is considered dangerous, I was told that that was my choice to drive it in that condition and that he did not know what i wanted him to do about it. Which this car is my lively hood getting me back and forth to work everyday, so I have no choice but to drive it everyday. He said I signed a contract with the value of the car. I am paying almost for a new car price for something that can kill me or someone on the road because of One Main is more concerned about getting their money!!! I even volunteered to do a voluntary repossess on the car and was told that I would be still be reliable for the loan. I can't trade the car in or sell it for nothing with the condition it is in, I tried and was offered 100.00.at one time. Plus the original One Main financial that we got our loan through in ******* Colorado originally we are just finding out that they are no longer in business either and was not contacted about that at all. I don't know what to do with this car anymore , but I feel I am under water with this loan and car at this point. I am going to contact consumer affairs and talk to someone about the loan and the car

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain‘s Executive Office of Customer Care at ###-###-####, for assistance.

I have had several loans over the years at One Main.While I am satisfied with the loan I got the person I dealt with makes me question if I will ever go there again.This man was condescending and down right nasty.I requested a unsecured loan and he insisted it was a secured loan but went to his paperwork and found out I was right,no apology for literally calling me a liar.I asked if I could have a due date of the 3rd.he said no.He said I could chose the 12th-24th.I said ok I will take the 12th.As a final stab at nastiness he handed me the papers and said your due date is the 11 th.I didn't care but I think it was his last attempt at "I am the boss here I will tell you got it?"

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain‘s Executive Office of Customer Care at ************, for assistance.

Angela was amazing very helpful, and knowledgeable. Give me the information I needed and helped me select the rate loan for my situation and this is the second time I’ve worked with One main financial and they’ve been great.

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I’ve been a customer of OMF for over 6 years and the only thing I have received from them is an exceptional customer service with the best options to fit my financial needs. Jaharia R**** (branch Manager) is phenomenal professional at what she does. Thanks for all your help!

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Got a loan without going to the office it was a Great experience. Great courteous friendly service too.

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Great Customer service! Everything was explained and One Main helped me after a devastating medical diagnosis when noone else would.

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All of the staff has amazing customer service. Quick and easy. ??

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I have been going to Onemain for the past 15 years. I was lucky to have Pawan J***** as my loan officer the first time and have asked for her ever time I need a loan. She is know to me as PJ as that is what she told me to use. The system used by Onemain is a well oiled machine. PJ asks how much I need and then gets approval. I have an appointment to meet her at the newly remodeled office. She greets me when I enter and I hand her the required paperwork . Then we go into the closing room and every thing is done by computer .The system is great.The employees are very professional and friendly. PJ has great customer service skills and is very trustworthy . Obtaining a loan from Onemain is hassle free and as a customer you are treated with warmth and respect.Every time I have gone to Onemain I see smiling customers leave. I can not say anything but great things about Onemain. If you need a loan and want to be treated like a human being use Onemain . Ask for PJ

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This was actually a pleasure to get a loan. And by the time I arrived home. Money was already in my account A+++++

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I think they do a very good job. And they're very attentive to their customers.

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