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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have never contacted this business for anything. However, I received at text message at 1:36am on June 16th regarding a quote they supposedly received, followed by 12 phone calls 10:01am and 4:43pm, with 2 calls within 30 seconds of each other each time they called, and around 45 minutes when they tried again. I received another 2 calls June 17th at 1:44pm, again back to back calls. I do not want another call from this company.Business response
06/21/2023
June 6, 2023
Dear ***********************************,
Thank you for taking the time to notify us of your unsatisfactory experience. We have taken every action possible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences.Please accept our sincerest apology for any trouble this may have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.
Attached you will find the call log and text log from your file. Once we were asked to remove you from our list and to cease reaching out, your file was marked as such and no further correspondence was made.Thank you,
*********************;
Marketing Director
Superior Bath System / Energy Smart
**************
www.superiorbathsystem.com
**********************************************
*******, ** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.