ComplaintsforPierce Aerospace Incorporated
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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I had order a remote ID model B1 Beacon for my drone back on 11/4/2023 Order# **** and was told it would take up to 8 weeks. This was normal what I was seeing online for this device. I contacted them on 12/26/23 by email and got a reply back that items was on back order and would ship Mid-January ****. So I email again on 1/15, 1/18 twice and 1/22 and 1/24. I have yet to get a reply and they have no phone number. The site was recommended by a number of drone sites online. I have set the email to confirm delivery but not getting that. The web address is ************************************************************* . The address listed online is what I have given. I also talked to them at one time as they called me. But don't have the number :-( This is just a hobby and I need this to fly legally. This is a large amount to me. I do have copies of email and invoices but no way of attaching in the format you have listed. Picture of website.Customer response
01/26/2024
I would like to update you on this. When I got home today the devices was in my mailbox. The issue was driven by not getting any update shipping information and no reply to my emails. I'm happy with the device so far but the company does not have the best customer service. You may close this if you wish. Again sorry for the trouble but was almost a month over due after waiting two months.
Thank you,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.