ComplaintsforEvolution Coatings, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 2-21-22 I put down a deposit of $996.50 to Evolution Coatings for them to repair/recoat the fiberglass steps on my inground swimming pool. The estimated cost was $1800. I had been communicating with *******************, GM of Evolution Coatings *************, *********************************** There were small bubbles and small cracks in many spots on the steps that were supposed to be fixed by them. They started the repair work in May 2022. For several weeks they would periodically come work on the steps. Several times during these weeks of May and June we pointed out work that needed to be redone. We sent pictures of the problems. Finally, the project was completed, but not as well as we were promised during the initial conversations we had with ************ of EC. We paid the remaining $996.50. During the project, ************ left the company. Our new contact person was ***************************** ************* bus; ************ cell; ************************************* At the end of August 2022 we contacted ****************** because we noticed cracks had re-occurred on the steps they had repaired/resurfaced. After many phone calls and emails with ********, *** from EC came to evaluate our steps. On 10-4-22 we received an email from ******** indicating they would repaint (recoat) the top tread under warranty in the spring of 2023. She wrote, "I will place you on the calendar with an anticipated date of April 15. We will be in contact closer to time to make final arrangements." On April 10, my husband tried to contact ******** by phone several times. He always got a busy signal. He continued to call daily throughout the week, continuing to get a busy signal. On ****, I called ***** Pools who had been affiliated with EC last year. I was told that they were no longer affiliated with them and Evolution Coatings is no longer in business. Today I spoke with ********************* at BBB in *******, hoping for help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.