ComplaintsforGuardian Roofing & Exteriors, LLC
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Complaint Details
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Initial Complaint
11/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I got a quote from guardian roofing and exteriors this spring around June to replace bad siding and trim on the outside of my home. I was told it will be competed in july or august after i paid the 60%, 1700$. After i paid, **** dropped materials off and said the job would be starting in the next week or so. We had our house powerwashed to help with the job. No one called or showed up ever again. I have tried calling, emailing, and slid a note under the door stating i want the job completed or i want a refund. Still no response. I think I just severally overpaid for materials, the company is doing this on purpose. On our neighborhood website, many other people are in the same boat currently. I want the job completed asap or im considering hiring a lawyer for breach of contractInitial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted this business in the Summer of ********************************************************** that they would easily be able to complete the work by no later than mid-October. As soon as they took a down payment for the project they went completely silent and stop responding to requests. About two months later (early September) I am finally contacted by 'the new owner' who apologized and came out to my home and reiterated that they could complete the project on the timeline communicated and agreed to send a new quote for the work. After just a few emails he too went radio silent and stopped responding. I formally requested a refund in writing per the contract and now am finding it difficult to get straight answers. I've been told it'll take x number of days several times now and then when that number of days comes and goes I get ghosted again. There activities are now simply fraudulent in my humble opinion and I'd simply like my money back. The full refund amount should be $4,314.09.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.