2 Customer Reviews
Review from Danielle B
5 stars08/15/2022
I purchased my Jeep from FTC almost 2 years ago and I love it! Great sales team and always a pleasant experience when I have had maintenance work done!
Frankfort Truck & Car Sales, Inc. Response
08/16/2022
********, thank you for your business and your wonderful review! We truly appreciate you!Sincerely, Frankfort Truck and Car Sales TeamReview from Jerri S
1 star08/13/2022
Took car in to get fixed tech guessed wrong at what the problem was and replaced parts that weren't bad got car back with the exact same problem I took it in for only worse now. Charged me $235.01 for parts that auto zone sells for $49.51 then when I took back in he now wants to fix correct problem for another $250 when I just paid $400 for my problem he never fixedFrankfort Truck & Car Sales, Inc. Response
08/16/2022
We apologize for the misunderstanding with your repair. We have spoke with our technician and he informed us of your visit. Our tech drove with you to diagnose a noise you heard in the car. Though the car made no noise for him during the drive. Our technician did inform you and fix a safety issue on your vehicle. The wheel hub assembly and tie rod needed repaired. That is what you paid for. The price you quoted at Auto Zone would not be correct. These parts are more expensive than that and the labor cost was not mentioned in your response. There is a labor charge for service rendered. I understand you have other lights on your dash that you did not have him address at the time of service. If service is not kept up, things like this can happen. Meaning other problems arise.
Customer Review Rating
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