ComplaintsforUrban Air Adventure Park
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Urban Air does not make it possible to cancel their membership. The agreed term is 12 payments and then you should be able to cancel "anytime." It's not in their website, you apparently can't do it over phone or in person sooo....??? The chat expert gave me an email and I haven't heard anything from them for a week. Yes I have checked my spam. This company is blatantly scamming people into their membership, ****** it and the first thing you'll see is how impossible they make it to cancel. The place is ran by teenagers, it's gross and I'm tired of wasting my money there. Please help me resolve this in a way that doesn't result in me having to go to my bank, closing my card down and chance them coming after me for "breeching our contact." It's very manipulative for a business to act this way. I'm shocked they are still operating and I feel like I should warn people against them now.Customer response
05/11/2024
Urban air has followed through in cancelling my membership. Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.