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Complaint Details
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Initial Complaint
10/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought an ecollar online on 09/24 which was marked as shipped 09/27. It was marked as delivered 09/30. On this day, within 2 hrs of receiving the delivery email, I went to our mailroom to get the package. It was nowhere to be found. I then went on to query with management, who would not locate a package being delivered on the cameras around the approx time frame it was marked as delivered. I spoke to the driver of delivery company and he could not recall delivering this exact package. Since then, *** reached out to the company, who informed me Ive to get a lost claim signed by a notary public and stored on file for 10 years alongside my SSN and drivers license. A bit unnecessary but sure as I never recieved this and am $200 out. I filled all this out over 2 weeks ago and its been crickets. Ive sent emails that have gone ignored. I feel as though Ive no other option other than to open this case in the hopes of receiving a refund on something Ive been fighting for over a month now with no luck or progress.
Business response
10/28/2024
This Order Number: RT6DSTOEBPQCKMVVC60OJ0 was not placed with our company. I will reach out to the customer to see where the original purchase took place and resolve the issue from here. We would never ever state that a claim be signed by a notary public and stored on file for 10 years alongside SSN and DL.
*** ******** | General Manger
E-Collar Technologies, INC.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.