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Complaint Details
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Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Dec. 22, 2021 Cardinal Exteriors LLC completed a new roof including a complete tear-off and replacing decking boards on the roof. On Feb. 11. 2022 interior repairs not by Cardinal Exteriors LLC were being completed when workers noticed water coming from the roof into at the same location the original leak was. After inspecting the source of the leak there was and issue with the way the roof was installed over the facia was causing water to flow back into the house. I contacted Cardinal Exteriors LLC to report the issue and to let them know of the problem and the finding. I advised them we need to either needed to get the problem fixed or the roof tarped before the on coming rain and snow to prevent any further damage was done. On Feb. 20, 2022 Cardinal Exteriors LLC arrived and addressed the issue. I have touched base with Cardinal Exteriors LLC to see when they would address the damage created by this issue, and was given the run around and told to wait for 2 weeks. At that time he would open holes in the wall where the water was to see if it had dried by itself.
Business response
04/21/2022
Company states the consumer has paid, and the matter has been resolved.Customer response
04/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
The repair has been addressed but not in a timely manor. this could have been addressed when notified instead of waiting 9 day to respond, and should have been addressed at the time the install was done. this could have avoided extra damage and delays, and charges.
Regards,
*******************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.