ComplaintsforIndiana Chemical, LLC
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
So Ive purchased from this merchant on several occasions, and his shipping was always a bit slow.However, the last three orders I placed in with this merchant were never shipped out. The total of the transaction is ****USD. May 6th 300$May 16th 300$July 3rd. 600$There was also a shipment from April in which I received a burst container (product is a cleaning liquid) that (via email) he promised to reship a replacement that day. I only spoke with him once since then and it was via telephone. During the conversation he stated something about 'stock/inventory problems" and ended the call. Seeing as his payment processor was Square (Cashapps parent company) I figured I had a pretty good chance of a charge back, especially considering the bank/card I used was from Cash app. Unfortunately, they denied my claim twice before permanently closing it and when I requested the documents/investigative findings this decision was based on all they provided me with was an excerpt from my account statement showing the two 300$ transactions (the 600$ transaction was most recent one and was placed using my checking account at ********** and I plan to attempt a charge back with them unless you advise against it. Meanwhile, I will be filing another complaint against Cash app/square for their handling of my dispute and failing to provide me with ANY documentation on which their decision was based.Another address and phone I have for the owner, ***********************, is listed below.********** I'll find the address and submit it when I do..
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.