ComplaintsforJames Sherlock
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
James Sherlock and his crew sold me a sealant and crack fixing job for my driveway on August 18, 2023. The sales pitch was the material was coal tar emulsion and it was being chased out by the *** and they needed to use what they had. We agreed to $400 for the job and I was told the cracks would be fixed in two weeks. Two weeks came and went and I never heard from James Sherlock. I called several times, and each time I was told it would be another week. Then it would be in October. Then another week, and so on. It's been months and it's clear that James Sherlock, like others have stated, is a scam artist.Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 6-13-23, Like New Sealcoating/James Sherlock came and sealed our driveway with the promise of being back in the fall to repave it. We paid up-front for these services ******* learned). He has not been back and we have not been able to get a hold of him (wrong number listed on his invoice). Clearly, this was a scam. BEWARE of this individual/company.Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We paid Like New Sealcoating (James Sherlock) $600.00 to sealcoat our driveway on August 7th, 2023. The same day he did the job, it rained for hours. Naturally, the sealcoat did not take entirely due to the rain. We contacted Mr. ********************** multiple times a week since August 7th, asking for him/his team to come re-touch our driveway to complete the job that we paid for in full. Per our receipt, the job is covered with a 10 year warranty on any defects that *** occur (Defects include cracking, sealer, and weather damage). He has committed to come fix our driveway several times and has never showed. It had reached that point that he was no longer responding to text messages or phone calls. Unfortunately, he has sealed several driveways in our immediate neighborhood and all of our neighbors are having the same issue of no contact and incomplete jobs. Essentially, we paid in full for a job that has yet to be completed and this business is now ignoring our outreach.Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I paid James ******** to clean and sealcoat my driveway. There were big cracks in the driveway and he said he would do the job. He said my husband (who passed away) had him to do it ( which was false). I had just gotten over ***** and he said it was done. I paid him $900.00. When I was able to walk out I saw a big crack and told him he didn't fill the crack he said it was too hot and he would be back and finish.. This was 6/22/2022. I believed him. I also he had broke my statue my husband had bought and he said he would have his brother fix it. I paid someone else to fix the statue. I have called him and left messages on his recorder to come back and finish my blacktop. This a scam because he never did do this and my family looked ** in the records.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.