Customer ReviewsforBill Estes Toyota

Purchased a used GMC suv from Bill Estes Toyota 4-30-24. Delivered on 5-1-24. Transmission failed on 5-7-24 after running for 200 miles ***** in on 5-9-24. They recommended towing it to Bill Estes GMC to be repaired properly. It was then towed to Bill Estes Toyota where vehicle was purchased. Talk to salesperson about my problem. He told it was like if I was going to get married and my fianc died from a heart attack. Too bad for me. He did bring up the fact that I had purchased a warranty so use it. I contacted assistant general manager ******************** assured me hed put in a used transmission at no cost to me. It is now 5-31-24 22 days after being towed in for repair and no maintenance has been done to my vehicle. Have you ever had your vehicle in for maintenance for over three weeks? Its been sitting in their parking lot .I was imformed a mechanic had been assigned to it. Thats was the extent of their efforts. Purchased on 4-30-24 delivered on 5-1-24 transmission failed 5-7-24 towed 5-9-24. Its now 5-31-24. My first payment is due in two weeks and Ive only used it six days. It appears that theyre waiting for my warranty to kick in 30 days after purchase so they will be out nothing for repairs. I purchased a vehicle , it was in my possession for eight days and in their possession for 22 days. This made my free trial subscription to Sirius satellite radio worthless. It was also embarrassing for me to tell my friends that I bought a.vehicle and it broke down within a week. Do you want to do business will Bill Estes?

Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you have had with your recent purchase. We understand your frustration with the transmission failure so soon after your purchase and the subsequent delays in repair. It was a pleasure speaking with you about this issue and as you are aware, we are working on repairing your vehicle and coming up with a resolution. If you need anything further, please contact me. *****************, General Manager, ************

5/4-My original post on another review website-I would have given them a zero if it was possible. My bad experience started with the finance person ******. She blatantly lied about the package she sold me. She didnt give me the paperwork about the package she sold me, obviously because she was lying. After the fact when I tried to cancel, I talked to 3 different managers about canceling who gave me the runaround or just didnt return my call as they stated they would except ***** who tried to help but was not successful. I will never purchase from them again. They are the worst Ive ever dealt with!! 5/7-reply from the dealership-******, Thank you for leaving your review. We're truly sorry to hear about the frustrating experience you had with our dealership, particularly with the lack of transparency and communication that has occurred. Providing clear and honest information to our customers is paramount, and we deeply regret any misrepresentation or inconvenience caused. We understand the importance of addressing customer concerns promptly and effectively, and we apologize for any frustration or inconvenience caused by the runaround you experienced. We would like to assist you and will be reaching out, but you can also contact me at your convenience, if you haven't heard from us yet. *****************, General Manager. 5/29-my reply-*****************, this comment and Bill Estes Toyota is a farce!!! You know good and well you, nor anyone else from this dealership has contacted me and here we are almost a month out from your pitiful reply to attempt to fix this. Not only would you guys not make this situation right as I requested but now today I found out from Toyota ********* Services and Total Protect Auto that they have refunded my GAP and maintenance plan as of 4/4 and 4/11 and I have yet to hear from this dealership nor received anything in the mail for my almost $700 your withholding from me and it has been almost 2 months from the refund dates!! Just ridiculous!!

******, Thank you for leaving your review. We're truly sorry to hear about the frustrating experience you had with our dealership, particularly with the lack of transparency and communication that has occurred. Providing clear and honest information to our customers is paramount, and we deeply regret any misrepresentation or inconvenience caused. The money has been sent to your lien holder. Our team has spoken with you about this issue, however if you have additional questions, please contact me. *****************, General Manager, ************