ComplaintsforRimTyme Custom Wheels
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Complaint Details
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Initial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a brand new set of rims and tires from RimTyme last year on May 21, 2021. The rims are peeling from the inside out & feels like aluminum foil peeling off. When I went to the store to show them the manager wouldn't even come out to look at 1st then they had 1 excuse after another of why it happened; the rims are dirty (it rained all day & this car is ALWAYS clean), then it was from the carwash ( they're peeling from the inside where the brushes don't even touch), then it was that those rims don't come from them (but they were ordered through them), then they said that they were bought out by someone else, and on & on with the excuses. They finally agreed to contact Eclipse, the vendor that the rims were ordered from) & said they were going to take pictures to show them but they did not take pictures & probably didn't even send an informative email considering they were giving every excuse of why there was nothing they could do about it. I read reviews on them while I was ************* are several reviews stating that they sold them old rims that they painted over so I wouldn't be surprised if the new ones I ordered & paid for in full aren't even the ones that actually came but probably an old set that they painted & gave me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.