ComplaintsforMad Hatter Air Duct Cleaning & Chimney Sweep Service
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Complaint Details
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Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i called Monday i have been with this business for 30 years no problem they came to clean the fireplace the flue on the roof cleaned the vents and check if it was working before using gave me a notice saying it was safe. so I called i was scammed and fraud this year. even reach book is not telling the truth. the lady was new she never said the business was bought out and the owner hire new people that were not trained until I filed a complaint with her she said the old files and people are gone. the tech was 45 minutes late no phone call to show up the business never called to tell me i called them it took her 15 minutes to call back. he charged me to take 4 pictures of the fireplace for ****** he never cleaned the flues or fireplace or go on the roof they are not allowed. he never did anything take it apart take 4 pictures inside and outside. he said i must call the boss to get okay he did outside. he said we are not allowed to touch gas fireplaces and he recommended ***** to do that or vent people, he said i m sorry that the lady never told you what i can do put was not we do duct cleaning in the home. he said file a complaint with my manager about the [phone lady and what i did. i tried 3 times she refused and said i can not help you she hung up. she was rude i tried to call back 3 times. never answerd. they do not tell what they can do, or even walk in the door to say befoew demanding money.Business response
12/02/2022
****************** has ** confused with another company. We have no record of ever having serviced her fireplace. She has a direct vent gas fireplace and we do not service those type of units. We are not licensed to work on gas. We did not charge her $199 for a sweep we only charged her for a service call.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.