Customer ReviewsforIndiana Farm Bureau Insurance Company

My husband found a better rate and has been trying to cancel coverage here for over a week, when he first called he found out that we were still paying for a policy on a car we no longer owned and thought had been taken off months ago, the agent tried to get us to stay by lowering the rate but still couldn't match the company we are switching to, hung up on my husband, and now today we see a charge for over 300 dollars set to come out of our account for them, my husband calls customer service to bypass the agent and finds out the agent cancelled our cancellation, and our policy was set to renew and had been switched to a 3 month charge instead of the monthly, hence the ridiculous amount. The unprofessional attitude and failure to execute what we asked for is absurd, and coming here to leave this review and then discovering a ton of other similar reviews, I hope others read these before trying your company, because it's garbage.

I was charged $32 in March and not for the rest of my policy. My insurance was still inactive. I have sent multiple emails asking why my policy is not active and for a refund and have gotten literally no reply from any inquiry.

Found out I did not agree to this that two of my policies renew in six months, the other two yearly, I have never been aware or made anyone aware to me of the two within six months why would a person do that? Ive only had two insurance companies in my life that I insured my vehicles with it goes clear back to my father and mother and I am 70 my whole family belongs, now Im finding out that Im not getting the information that I thought was correct when calling the agent they transfer saying he is with someone waited two hours no call from his office or him only to call back and ask why this is happening to be told. Ill have to do some research on this . It may take me a while I said ** leaving for work. When will you call? Well I dont know its gonna take me a while to do research. Is there a corporate number for me to call? I asked no they wont know anything. Its a call center so I say goodbye , the person that I spoke with didnt even say goodbye didnt verify my number or who they were even talking to so disappointed when I was with ALLSTATE nobody treated us like that but the whole family switched to Farm Bureau. The first agent was there for years and years never had a problem now this is whats going on. My agent isnt available hes traveling he didnt contact his office and say hey by the way you need to contact this customer heck no he didnt. Im going to do something about this. They should not be doing this, but I wanted others to know.