ComplaintsforIndiana Neurology and Pain Center, LLC
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Within the last year, ************** prescribed a migraine medicine for me. My insurance requires pre-authorization. After weeks of waiting for approval, the office still hadn't sent the pre-authorization (despite calling and coming to the office in person).Migraines are a debilitating condition for me and this medicine really helps. There was no urgency from ****************** office for this to be resolved. It ended up taking multiple months before it was approved. I had to go to ****************** office in person and walk their team through what to send to insurance regarding my history (even though I've been seeing ************** for years and they have of this information).Fast forward several months, this issue is happening again. My pharmacy rejected the same medicine and is requiring pre-authorization. I called **************** office and they said they are waiting for the insurance to send it in to the pharmacy. I spoke with insurance and they said they are waiting on the Dr. I went to the ************ in person and they said they are working on a form from insurance and will send it in (so they lied to me on the phone this morning).I've had migraines for 20 years and worked with several neurology offices and the same insurance provider. I have never had anything close to this poor of an experience.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.