ComplaintsforPerma Pools Corporation
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Horrible liner installation with not only screws left in the bottom of our pool but also an 12 inch rod floating under the liner and a hole in the new liner and cement. It's been a month and they have yet to address our issues. We lose an inch of water anight and nobody will come out to address the issues. They never even came after installation to make sure it was done correctly. We can't get anyone to call us back or to come fix the problems.Business response
09/26/2022
Within 3-4 days of the job that I was aware of this issue I called the customer and meet the husband at the property with the person that did the liner. ****** was an employee of ours for a number of year and also did their re-liner for this exact pool maybe 7-8 years ago. Customer did not like the way the hooks in the steps of his pool looks that is the way their pool was made. We were ready to address their liner and then their liner had a seam separation so we ordered a new liner and it was installed
I feel like the liner for sure meets their standards. They would have called us by now if they were having issues
Just wanted to let you now this has been resolved
***
***************
President
Perma Pools Corporation
5245 *******************************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.