ComplaintsforPerformer’s Edition
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Complaint Details
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Initial Complaint
10/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 19, 2023 I ordered a music score (order #****) from Performers Edition at a cost of $15.48. I was only sent half of the volume. I repeatedly used the Performers Edition website to send chat messages, as well as phone messages, until finally on June 30 I received a message from the owner acknowledging the error and claiming to send a replacement copy that weekend.Today is October 2, 2023 and to date all of my messages since then have been ignored. No replacement product has been sent and no refund has been issued.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.