ComplaintsforSRT Tours
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Complaint Details
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Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
SRT Tours LLC was use as a travel agency to handle a destination trip in Oct 2022. This trip was planned as a birthday celebration for several individuals. Money was paid in full and on time for the hotel and airlines. T The problem started when we were notified by an outside individual that American Airlines had changed the original flight day to a day ahead of schedule. This was NOT communicated by SRT Tours. BUT The issue really occurred when several of us arrived at the hotel in ********** only to have the the desk clerk state that the rooms had only been reserved and that there was a balance still owed. The clerk stated that the balance had to be paid before room keys could be issued. My mouth literally dropped because I had paid my money in full to the owner of SRT Tours ****** This was not only embarrassing but it also took several hours for any of us to obtain a hotel room. SRT Tours charged $150.00 convenience fee for an inconvenience experience out of the country. I'm requesting a refund of the $150. so called convenience fee plus a $209.44. for a 1 night stay at the ***************** due to it taking several hours of my vacation time to even get to a room, the entire day was a total lost. This entire ordeal was totally unprofessional of SRT Tours to conduct business the way she did. I think the funds that were paid were used to fund *** vacation travels. Needless to say I will NOT be using SRT Tours in the future nor will I recommend her services. A refund for a horrible initial experience would be greatly appreciated. Trip dates were 10/19-10/24. due to a flight change the date changed to 10/18 American Airlines refunded the overnight hotel stay as well as the baggage fee for the inconvenience that occurred on their end. SRT Tours has copies of the supporting documents regarding this ********** Trip that took place Oct 2022
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.