Customer ReviewsforService Net part of AIG

After purchasing a 5-year extended warranty on my appliances upon purchasing my new home, AIG determined that the warranty period had to be updated because it overlapped the manufacturer's warranty period. However, before the warranty period could be updated, I was told that I had to provide proof of purchase of the appliances. As the appliances came with the new home, I had no separate documentation of purchase. After extensive interaction with different Customer Service Representatives over several weeks, I was informed the Extended Warranty Period had been updated. However, having lost confidence in AIG's performance I have requested a refund of the amount that I paid for the Extended Warranty, $897.12, as I have not used any repair service on the extended warranty. On 10/02/2024, I was informed by the CSR with whom I that a Service Request was initiated which summarizes my request to cancel the Extended Warranty and refund my payment. I was informed that within three (3) days, I should receive an email that updates the Extended Warranty, which by the way, was supposed to already have been updated. I received neither a follow-up email nor telephone call. On 10/09/2024, I called 866.246.4073, explained the situation, and transferred to the Update Department whose connection had a lot of static (sounding like crumbling paper) with no distinguishable communication, after which the individual on the other end of the call hung-up. I called 866.246.4073 again and spoke to a CSR who stated that a follow-up Escalation will be sent to the Contract Update Department. A supervisor will contact me within 1-2 days. I HAVE NO CONFIDENCE IN AIG TO PERFORM THE WARRANTY SERVICE SHOULD THE OCCASION ARISE. JUST REFUND MY MONEY!

Bought this on my furnace and Lennox replaced under Warranty and this plan was to cover the cost of replacing the furnace, GUESS What, they jerked me around for weeks and finally said replacement was not covered Cost to me was $700’. I would never recommend this company to anyone. As you can see they have a one star rating. Should be no stars.

I purchased the extended warranty for my dishwasher 9/2022. It has been repaired the following dates: 11/22, 2/23, 3/23, and then 6/19/24 AND 6/21/24 (same issue both times this month) and IT IS STILL LEAKING. Their only solution is for me to wait 4 days to schedule the same technician who has failed to repair it twice in a week to come back AGAIN. AIG takes 2 business days to contact a supervisor, and 2-4 WEEKS to SEND ME A COPY OF THE CONTRACT VIA EMAIL. If you’re considering spending the money on an extended warranty from this company, save your money and put it towards a new appliance instead.

Dealing with this company has been a nightmare from first day. My appliances are (supposedly) covered by AIG U.S. Warranty Div. When I renewed the contract after 2yrs the Certificate of Coverage had the wrong model nos for my Kitchen Aid Appliances. We brought it to their attention & were told there would be no problem - because the incorrect last 3 letters only indicated color. We have stainless steel & the Service Contract had black listed as the Color . THERE WAS! HOWEVER! A PROBLEM when the refrigerator stopped working & needed repair. To date, 2 of the 4 appliances have not had the model nos updated. No one seems to know how to correct this. I have reached out to them a minimum of 10;times. . Have forward to them umerous times via email the model & serial nos right on the inside of the appliances . I urge everyone not to use this company. They simply are not correct ting the problem. In addition, I mailed proof of purchase, which contains the correct model nos. During my conversation with them today they asked me when I replaced the appliances. Never!!! I purchased these 4 years ago.

Extended Warranty Review and Warning Re: AIG Whirlpool Contract Early Cancellation, Pro-Rated Refund Expected to Card on File, Never Received Warranty Contract was cancelled February 12, 2014. Customer advised same date as cancellation from Whirlpool to expect a pro-rated refund on card on file from original date of warranty (3-6-2020). Customer informed upon cancellation that they cancelled in advance of the future Warranty expiration date and therefore a pro-rated refund would process in approximately 30 days if the card is still open, or be mailed by direct check to Customer if the card happened to be closed. The Customer card is open and upon contacting the card's financial institution, they never received the pro-rated refund to the account. Even tho the pro-rated refund comes to approximately $40.79, the AIG underwriters should have processed that refund within the promised 30-day period range given upon cancellation. Call was initiated second call to Whirlpool re: status of refund on April 10, 2024, wherein Customer was given some contact information for AIG in Jeffersonville and advised to email about the warranty refund and informed the customer that Whirlpool has been instructed never to tell the customer who cancels early that they will ever get a refund, because the underwriter, AIG in this case, may decide not to issue one. Customer advised to email by several individuals, after being given different phone numbers, getting transferred and also disconnected. Customer researched and found other far more reputable and reasonably priced warranty company (SEARS), and is informing other consumers via the BBB portal to avoid Whirlpool / AIG, for any extended warranty. Additionally and worth mentioning, after the pandemic, they raised the same warranty far above and beyond the original warranty price, for the same service. Cc: BBB, Better Business Bureau