Customer ReviewsforAwara Sleep

Terrible customer service and the warranty is not legitimate. We had our mattress fail (over 2" of sagging on both sides) within 4 years of the warranty period. They had us send several rounds of photos including measurements to multiple customer service reps, then refused to do anything, citing that the mattressbwas 'too stained'. We have one two inch stain in a completely different location that is unrelated to the structural integrity of the mattress that somehow made it though the protector we've had on it since we purchased it. We are not overweight and there's no reason other than a defective product that would have caused this to happen. It wasn't mentioned after the first round of photos, just an excuse and a waste of time for us as we kept having to strip our bed and stage various photos for them. We won't be purchasing another Awara, as their warranty is a joke. They could have at least given us a credit to offset the lost warranty period, but they offered nothing.

We sincerely apologize for any frustration you've felt over the warranty process. Our goal is always to provide a smooth and easy experience for our customers and we truly regret that this wasn't the case for you. According to our records, a senior customer advocate has been in touch and your warranty has been approved. Thank you for taking the time to provide us this feed back and for your continued patience as we've worked to resolve this issue. If there's anything else we can assist you with, please let us know!

The mattress strikes the perfect balance between softness and firmness. Awara is definitely a smart investment! It does have a weird bouncy-ness to it that takes some getting used to. After I got used to it, I really started to love it.

Hi Chloe, thank you so much for this feedback! We are so happy you took a chance on us and decided to stick it out. We hope you are now getting the rest we know you deserve!

I purchased an Awara Sleep King bed, frame, and a 120 month warranty in October of 2021. The mattress started to sag in January of this year, at just three years old. The frame broke in one corner and it was showing signs of wear and I contacted Awara regarding a replacement. They refused to replace the frame or mattress despite their “lifetime” warranty on the mattress. The frame has a three year warranty but they refused to cover that as well. They told to contact M******* as the warranty I bought from Awara was handled by M*******. When I contacted M******* regarding coverage of the aforementioned, and I was informed by their customer service that they were never paid by Awara for the warranty I bought and paid Awara for. The terms of my purchase were fraudulent and not fulfilled per my original agreement, thus nullifying that purchase. I contacted Awara requesting a refund and they refused. I do not recommend purchasing products from them as they do not follow through with their terms. I am now out $2300 and all I have to show for it is a broken frame and a sagging mattress.

We are so sorry to hear that you are having an issue with your mattress and bed frame. One of our senior customer advocates has reached out to see how we can help get this resolved for you! Please respond directly to them.

I bought a King size Awara mattress from Awarasleep.com in January 2022, and financed it interest-free through Affirm from the Awara website. Although it wasn't quite the full dimensions of a King size bed, we were happy with the way it felt to sleep. It began developing a substantial dip on my husband's side of the bed and started causing him to have a backache. The pain became substantial enough that we had to buy another mattress. Awara said we did not purchase our bed from them and would not honor the warranty. I have spent around 5 hours dealing with Awara between useless phone calls and chats, before coming to this review. According to the warranty (regardless of where it was bought), the dip has to be 1.5" which ours is at least that deep. But they claim we did not buy it from them. It was during Covid and we weren't about to go into a store to buy a bed! We have the mattress and all the documentation of payment to Affirm. Affirm has looked into and said we bought it from Awara. BEWARE: This company is scamming people into thinking it will give them a replacement for a defective product, when it denies that they even sold it to them! In the end, this will have cost us several hundred dollars with no recourse!

We are so sorry to hear that this has been your experience with your mattress and with us here at Awara. We strive to help every one of our customers get these mattress issues taken care of. One of our senior customer advocates has reached out to try to help get this taken care of for you! Please respond directly to them so we can get to the bottom of this.

Absolutely Awful. Aware, or also known as Resident Home, do not care about their customers. I have called, I have emailed them with no response as to why we have never received our mattress. From the moment you order, it is dead silent with customer service being non-existent. If you go to other review sites like consumer affairs, you will see they have a 1 star rating from multiple customers. I will never order from this company again and I am disputing the charges to my card.

Thank you for bringing your concerns to our attention. We sincerely apologize for the unexpected delay in your order and any inconvenience this has caused. At Awara, direct communication and customer satisfaction are very important to us, and we deeply regret any frustration you experienced during your purchase. This is not the kind of experience we want for our customers, and we understand your disappointment. Our records indicate that your order has been canceled and a refund was processed on 7/22. A senior customer advocate has reached out to you to establish a direct line of communication. If you have any further questions or need additional assistance, please feel free to reply directly to them. We appreciate your patience and understanding as we worked to resolve this issue.

A total eco-friendly, supportive, mattress that feels like a hug for my back every night. Plus, I love that they stand behind a good cause.

Thank you so much for your review! We're so happy to hear that you're loving your mattress!

This mattress was a marriage gift from a close friend of mine and it is sooo comfortable. The cushioning just calms your nerves and takes away all the tension from the body. 100% would recommend it!

Hi ******, thank you so much for letting us know. We are so excited that the mattress is working out for you! What a great friend and gift. We send the best wishes to your partner an you and welcome you to the Awara family!

SO GOOD. Were having the best sleep after this purchase decision. Would recommend to friends family or anyone else.

We are happy to hear that you are sleeping well in your Awara mattress! Thank you for sharing your feedback, and for spreading the Awara love.

It's soft and cuddly but still holds you up perfectly.

We're so happy that your Awara is giving you the comfort and support you deserve! Thank you for your review!

We are glad you found the mattress to be soft and cuddly. Thank you for leaving us a review.

I can't talk enough about Awara since I got this! It's seriously the softest yet supportive mattress ever bought. Thanks

 Hi *******! We're thrilled to hear that you're enjoying your Awara mattress and that it's providing you with the perfect balance of softness and support. Thank you for the **************!