ComplaintsforMichigan Bulb

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Initial Complaint
08/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My complaint is simple. I currently have a $50 credit to my name with Michigan bulb. How do I use this credit or be reimbursed. Thank you ****** ******* P.s. no longer have the account -#
Business response
08/16/2024
Hello,

I would like to inform you that a refund for the customer’s replacement certificate, totaling $50.91, has been processed. The amount will be credited back to the original form of payment, which was a credit card. Please allow 5 to 10 business days for the refund to appear.

We sincerely apologize for any inconvenience this situation may have caused. We truly appreciate your understanding as we navigate this transition.

Should you have any questions or concerns, please feel free to reach out to us.

Kind regards,
M******* W
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Got a replacement certificate from Michigan bulb for $32.22 from 8/17/22 for plants that didn't survive delivery. I was disabled last year and now found out Michigan bulb is no longer in business. What company will honor my repace.ent certificate? Thanks for your time
Business response
06/19/2024
Hello,
Please note that the customer's replacement certificate from Michigan Bulbs can also be used with Gurney's Seed and Nursery or Breck's. Here are the links to their websites:
(Gurney's Seed and Nursery) ****************
(Breck's) ****************
The customer can redeem their replacement certificates on either site.
Kind regards,
Michaela
Customer response
06/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
04/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought flat peach from Michigan Bulb and it did not survive. Do you know if they honor warranty?
Business response
04/15/2024
Hello,
I would like to inform you that Michigan Bulbs has transitioned to Gurneys, our sister company, for the customer's replacement tree. The order number, ***********, and the estimated shipping window for your replacement tree is between April 16th and April 30th, 2024.
If you have any additional inquiries or concerns, please feel free to reach out to me.
Best regards,
********
Initial Complaint
04/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased Mixed ********** from Michigan bulb company last year and the plants never came up. I was issued a "replacement certificate" in the amount of $50.97. I just found out about their financial problems with trying to redeem this certificate. Can I be credited that amount to my original form of payment which was my credit card? Thank you. *****
Business response
04/09/2024
Hello,
We would like to inform you that Michigan Bulbs has now merged with its sister company, Breck’s Nursery. As a result, the customer's certificate can now be utilized for any items offered by Breck’s. We invite the customer to explore our wide range of products on our website at **************. Should the customer wish to place an order, they may contact our customer service team at ###-###-####.
If the customer has any further questions or concerns, please do not hesitate to reach out to our customer service team. They will be delighted to assist the customer in redeeming their certificate.
Kind regards,
Michaela
Initial Complaint
03/31/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a gift certificate to Michigan Bulb for $100 as a gift in May of 2023. The gift certificate states that it does not expire. I couldn't find anything I wanted order from them at that time so I planned to order something now, this spring. The company has apparently gone out of business. I would like to know if any other companies are honoring these gift certificates and, if not, get $100 from Michigan Bulb.
Business response
04/01/2024
Hello,
I would like to inform you that Michigan Bulbs Company has undergone changes and has been seamlessly integrated with Spring Hill Nursery. As a result, our loyal customers from Michigan Bulbs can now enjoy the same excellent service through Spring Hill Nursery.
Any gift certificates or credits that the customer may have had with Michigan Bulbs can now be conveniently redeemed through Spring Hill Nursery. Whether the customer prefer to shop online at our Spring Hill Nursery website, springhillnursery.com, or wish to place their order over the phone with our customer service team at ###-###-####, we are here to assist all our customers every step of the way.
Should you have any questions or concerns, please don't hesitate to reach out to me directly.
Kind regards,
Michaela. W
Business response
04/01/2024
Hello,
I would like to inform you that Michigan Bulbs Company has undergone changes and has been seamlessly integrated with Spring Hill Nursery. As a result, our loyal customers from Michigan Bulbs can now enjoy the same excellent service through Spring Hill Nursery.
Any gift certificates or credits that the customer may have had with Michigan Bulbs can now be conveniently redeemed through Spring Hill Nursery. Whether the customer prefer to shop online at our Spring Hill Nursery website, ********************** or wish to place their order over the phone with our customer service team at ************** we are here to assist all our customers every step of the way.
Should you have any questions or concerns, please don't hesitate to reach out to me directly.
Kind regards,
Michaela. W
Customer response
04/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******
Spring Hill Nursery does not accept the Michigan Bulb gift certificate and the "Let's Chat" feature on the Spring Hill site responds that it doesn't understand my question when I ask what to do about this.

Business response
04/05/2024
Hello,
We kindly ask for the gift certificate number to expedite the refund process for your outstanding balance. Once provided, we'll ensure the refund is promptly credited back to the original method of payment used for the purchase.
Thank you for your cooperation and understanding.
Best regards,
Michaela W
Business response
04/05/2024
Hello,
We kindly ask for the gift certificate number to expedite the refund process for your outstanding balance. Once provided, we'll ensure the refund is promptly credited back to the original method of payment used for the purchase.
Thank you for your cooperation and understanding.
Best regards,
Michaela W
Customer response
04/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******
Customer response
04/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** *******
Initial Complaint
03/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have four (4) replacement certificates totalling $102.95. I have called the phone # listed (last fall - 2023) and was told I would receive a catalog to order from, and that the company was merging with Spring Hill. The account #******** assigned by both companies is the same. My question is whether Spring Hill is responsible now to honor these replacement certificates? I have not received a catalog as promised by Michigan Bulb. If you need further information, please email or write me. Thank you.
Business response
03/29/2024
Hello,
To address the customer's concerns regarding the recent merger between Michigan Bulbs and Springhill. Firstly, I want to assure the customer that their account number will remain unchanged throughout this transition.
Furthermore, any replacement certificates the customer holds with Michigan Bulbs will be fully honored by Springhill. The total value of these replacement certificates amounts to $146.87. Whether the customer prefers browsing through our catalog or placing orders conveniently online via the Springhill website, we've made provisions to accommodate your preferences, and Spring Hill catalogs are in the process of being mailed out to our customers.
If the customer encounters any difficulties while redeeming your certificates online, they can reach out to our dedicated customer service team at ###-###-####. We are here to assist every step of the way.
Should you have any other questions or concerns, please feel free to contact me.
Kind regards,
Michaela W
Initial Complaint
03/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased $99.57 on plants in September of 2023. The plants were dead on arrival except for the bulbs which could not be deciphered at the time, but I planted and none came up. Their written policy is to replace anything within a year or refund it. Their website has been taken down and only displays a message that they are out of business. Is there any way for me to get my money back?
Business response
03/20/2024
Hello,
I wish to inform you that a refund has been processed for customer ********* ******* regarding the items that did not grow as expected. The refund amount, totaling $100.57, will be credited back to the original payment method, her credit card.
Should you have any additional inquiries or require further assistance, please do not hesitate to reach out. We are here to help.
Warm regards,
Michaela W*****
Initial Complaint
08/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed order #30620589000 with Michigan Bulb in March, which was a combination of using store credit and paying for the rest of the order on my credit card. In May, I received a "past due" letter from Michigan Bulb. I emailed them on May 30 asking why I received this, since I settled my order with them when I placed it and did not expect any surprise charges. I followed up with them again in June and July, and never heard back. It was for $20. I now received a letter from a collection agency for $66 dollars. I don't know why they have ignored me constantly despite being a repeat customer, and instead sent me to a collection agency? For an expense I shouldn't need to pay (what was it for??? I checked out when ordering!)
Business response
08/21/2023
Hello,

Please be advised that the order in question has been at a zero balance as of June 5, 2023. Also, we do not have this customer in collections. The customer has been notified via email.
Kind regards,
Michaela. W
Initial Complaint
07/07/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
April I ordered 3 elephant Ear bulbs. When they arrived I planted the bulbs once frost was no longer an issue. July 2nd the first bulb bloomed. That's it, the other two was dead. Wasted the recent season. Out of 3 bulbs, just 1 bloomed, the other died. Not a good track record. I no longer want to do business with this company nor do I want store credit. I want my money as well as shipping returned.
Business response
07/10/2023
Hello,
Please be advised that the customer was informed by email that they will receive a full refund for a total of $51.08.
Kind regards,
********* *
Customer response
07/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

**** *********
Initial Complaint
06/20/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I prefer a refund...3 of my peonies died they replaced them with 3 more but they were dead upon arrival. I tried to plant them in good soil but they were too dry when they arrived. BBB did help me the first time with replacement and the gift of 25.00 they posted is invalid.... not buying again got burned too many times. Its not the same place to buy plants from any more.
Business response
06/21/2023
Hello,
Please be advised that the customer was updated by email that she will receive a refund for a total of $34.18.
Kind regards,
Michaela. W
Customer response
06/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

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