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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Summers inspected my air-conditioning system on 5/14/2024 and said the system is good. I attempted to use the air-conditioner the following week and it did not work. I called Summers and requested they check the system, they sent someone and checked the unit and said there was no coolant but they could fix the unit for approximately $950. I informed them they had recently valiated the system was good, the only way a leak could have happened is if Summers had damaged the system when they came to check it. I would like for them to fix it or at least give me a significant discount. The person said they did not the authority to make that decision and I should call Summers to request. I called Summers and explained, the person on the phone said they could not make that call and said a Manager would call me. I waited a week and received no call. I called back and was told I would be called by a manager by Monday, 6/17. It is Tuesday, 6/18 and I did not receive a call. I would like Summers to fix the unit they broke, I would like Summers to NOT lie to me about a call back. It appears to me that Summers broke my air-conditioner so they can charge me for fixing it. Very poor business tactic. Customers beware.
Business response
07/16/2024
Thank you for taking our call on July 12th and we are glad that we were able to amend the frustrating situation that you had. We apologize again that we did not get back to you in a timely manner. We value you as a customer and we hope that you will consider us again in the future when you have need.Customer response
07/18/2024
I am rejecting this response because:
I contacted a separate company to fix my air-conditioner. I believed I would not hear from Summers so I did not feel I had a choice. In addition, I was not contacted until I submitted a complaint to the BBB. Summers did contact me (weeks after I complained to them) and explained they were going through an organizational change which delayed their response. It is reasonable but I will not be comfortable doing business with Summers in the future. I understand that it is not reasonable to expect them to pay for work that was done by another company. I believe this complaint should be closed as it stands. I do not want to click on the 'Customer Satisfied' button because I am not satisfied. But it could have been a one time error that will not happen again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.