ComplaintsforBarry Bunker Chevrolet Inc.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took car in May 2023 for oil issue everything has been documented through warranty( Liberty shield) everything they have touched has went bad!! Charges for things that Do Not need repaired instead of fixing the issue they have now ruined my motor

  

  Business response

  12/27/2023

  *** customer orginially brought this vehicle in for repair on April 18 2023 RO#******. *** customer stated the vehcile felt like it was cutting out on acceleration and dying when coming to a stop. *** root cause of the problem was determined to be timing chains were loose and needed to be replaced (as is a common problem). *** other stated issue for repair was a check engine light which showed a P0520 code for an oil pressure switch, which was replaced. A third issue was the radio display was stuck, but we could not duplicate the issue. All in total, the customers responsiblilty for this repair was $155.62 and the warranty company paid $1451.39. *** mother of the customer came in and said the repair was not correct and demanded a refund. After showing her multiple times how and why the repair was done, this was still not good enough, even to the point where she was accusing our dealership of ripping everyone off even the warranty company, which is a complete and total misrepresentation of our values as a company. After being yelled and screamed at for days by the mother of the customer, we finally agreed to not only pay for the bill, but actually paid her about 3 times more back than what she was even charged, just to try and diffuse the situation. (Copy of the check is attached). This began with a mileage of ****** miles. *** next time we see the customer is on July ******* RO#****** and RO#****** at ****** miles. *** issues on these repairs were for a rattle noise while driving which was determined to be a failed transfer case, which the warrany company supplied for repair. *** other issue was for excessive oil consumption between oil changes. Per warranty company policy, an oil test needed to be started where the oil needs to be changed and inspected at 500 mile intervals from the date of the oil change. As noted on RO#****** the intervals were clearly communicated on paper as well as verbally to the customer, so the oil use can be documented. *** customer failed to bring the vehicle in the shop for review, until October 23, 2023 at ******* miles for oil check. This was ***** miles from the last time we saw it (Should have been seen at ******* miles). We added oil this time again RO#****** and said to bring it back so we had to start the oil consumption test all over again. This time the customer brought the vehicle back at ******* miles and we restarted the test again RO#******. *** customer brought the vehicle again to checked for oil consumption on 11 /02, 2023 at ******* miles. We saw this vehicle again on 11/08, 2023 for a grinding noise upon starting. RO#****** Starter was diagnosed as the problem, but the customer declined repair, of $288.77 and nothing was done. This whole time, for all repairs, the customer has been reimbursed for more than they originally paid, and we have not charged them for anything else. We have eaten the cost of the oil changes. *** customer has not brought back the vehicle for us to check oil consumption when they were supposed to, even though they work right beside the dealership. *** mother of the customer and probably the one who is making this complaint on behalf of the customer has libled and slandered us on social media as well as in person, to the point of us having to ask her to leave. We have no knowledge of her motor being ruined, and the repairs made were for the issues that were at hand. Nothing more can be done to satisfy this customers mother because according to her we do not know how to fix issues and do not know how to treat people. We have tried and failed to explain the whys and hows of fixing their issues, but it falls on deaf ears. 

   

  ***** Bunker 

  General Manager

  Barry Bunker Chevrolet

  Customer response

  12/28/2023

   I am rejecting this response because:
  What is being stated by this ***************** is false information. I nor my mother have ever spoken to him. Furthermore the warranty company itself has been in the loop the whole time and they feel like I do that Barry Bunker didnt do the right thing and that my car was taken in for the same thing which was oil loss and then a transfer casing was damaged while at Barry Bunkers. My mother has nothing to do with this claim I have been talked to and treated badly by Barry Bunker himself as well as ************* manager. I would like the cost for the repairs after all the oil issues which has therefore ruined my motor. It is currently at another shop and this would actually be the 2 nd shop that said same thing motor due to lack of oil for so long
  
  

  

  Business response

  01/15/2024

  Mrs. ************; came in on July 23rd with a rattle noise and saying she was using a lot of oil. The noise was her transfer case that was replaced ** #******. the oil  consumption test need to be done as the ** shows. ** #****** is the oil change to start the test to know it has the correct oil and filter. customer did not return for us to see how much oil she was using. She came back Oct. 26th. Said we never told her she had to come bac for us to check> We changed oil again and told her we need to see it every 500 miles to document how much oil she was using ** #******. She didn't return. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩