ComplaintsforNorthern Indiana Neurological Institute

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of Transaction: 1/9/23 Amount **************** $80 What The Business Committed To Provide You: A Neurological Eye exam What The Nature Of The Dispute Is: I feel they are balance billing Whether or Not The Business Has Tried To Resolve This Problem: No, and I gave them a week to do so Account # with Office: ****** Amount Disputed $179.40 Details: I am writing to dispute a bill I have received from The Neurological Institute Special Centers in ****************. I had an appointment on 1/9/23 with ***********************. Before I could even MAKE this appointment, his office required my insurance information and the request for the appointment from my Neuro Surgeon at *********************. The reason I was told insurance was needed ahead, they wanted to make sure I was covered. I was called back later and told ***************** is in network with my insurance and I would owe the copay of $80 when I came in. When I arrived for my appointment, I paid the $80, went through the exam and that was it. Per Indiana Law, if a Dr is in network they are not supposed to do balance billing after accepting my copay. At first I was sent a $500 bill, but then got this latest bill for $179.40 and have been sent a bill for $179.40 multiple times. I reached out to their office 6/13/23, waited a week, but have not heard back. I am hoping that using the BBB will get this bill wiped out, but if they do not respond my next stop will be the Indiana ************************ and I will report them for balance billing, which is against the law if I am in network and a copay is taken

• Initial Complaint

  03/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Medical services were rendered May and June of 2021. The first billing statement was received within the last 6 months. Numerous attempts have been made to contact them regarding this matter. I want to inquire as to why it took so long to bill me. It was well over a year since I received the services and am now being informed that my account is "SERIOUSLY PAST DUE" and to contact "THE OFFICE AT ************ TO AVOID FURTHER COLLECTION ACTION." This number had been contacted and numerous voicemails have been left requesting a call back with zero follow through on their end.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩