ComplaintsforVeterans Roofing, LLC
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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/19/21 I (*******************) signed a contract for complete roof replacement with Veterans Roofing, *********************, which total cost given was $7200.00. I paid $3000 plus $1500 as down payment. Payment plan for the remaining $2700 which we which balance as of today $400. I had asked for receipts which my daughter was paying to help me, but none given/ On 10/21/22 He did send payments list without any dates. Projected Start Date was to be between 08/25/21-9/25/21 & ending date of 10/15/21. I understood that weather can cause delays but he kept telling me that there are others infront of me. The laundry room leak was getting worse and it was expanding (10/24/21). He finally responded to the last text of 10/24/21 & he would send someone to tarp the laundry room. I informed him that pieces of the ceiling are coming down. Pushed start date to November 2021. Tarp of laundry room tarp 10/30/21. On 11/28/21 he apologized that start date now late December 2021. On 12/22/21 sent text that the other side of laundry room now has leaks on the opposite side. 1/1/22 I sent pictures of then new leak. On 1/3/22 I sent a text asking for response to which he only responded about the Quickbooks transactions & would send invoice & never did. On 2/1/22 texted about if heavy snow could it collapse the laundry room roof. He said it wouldn't. **** texted me he planned to start Mon or Tues. 3/15/22 they came to start. They got the top roof & since it had "shake" under standing steel roof. There was no leaks prior to they covered what was removed with some kind of paper. 3/15/22 **** said I needed 49 more OSB, All bought 4/1/22. He picked up all the **** He said he'd show, then not show. I have lost my patience because the top roof leaking & damage is getting worse. First reported with pictures 7/21/22. Texted leak 6/1/22 in bathroom vent that never did before. The paper covering is letting heat out. Texted 12/19/22 about projected 50 mph, ********** without response. Acct# *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.