ComplaintsforOutdoor Designs
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Complaint Details
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Initial Complaint
07/08/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Hired this business and had the owner, *************************** out on April 13, 2023 to turn my irrigation system on and run the state required backflow test. ***** did a great job adjusting all the sprinkler heads, was very personable, and also ran my backflow test. ***** was supposed to file the results of my backflow test with the recording agency - www.trackmybackflow.com. This is a state requirement that each homeowner documents this test on a yearly basis. The documentation has to come directly from a licensed contractor, who ***** claims he is. The payment I made to ***** for his service was to turn my irrigation system back on, adjust sprinkler heads, and test my backflow and record it with the appropriate agency. To this point, ***** has not filed the appropriate documentation with the water company as he was supposed to do - even after multiple email attempts and phone calls. I have attached my communication to this business (which has gone unanswered). Currently, I have the water company sending me notifications about being past due (Due May 31st), which ultimately could result in the shut off of my water. I would like ***** to file the appropriate documentation of my backflow test, which was part of the job I paid for.Business response
07/25/2023
I submitted the report as contracted. I attached the paid receipt for the report submission. As you can see this complaint is over a less than $10 issue. These customers need to get a grip
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Contact Information
7797 W 300 South
New Palestine, IN 46163
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.