Customer ReviewsforButton Jar Monsters

I was waiting to make this review to see if after a week maybe I would get a response and not have to do this but I do . Jessica is not fit to run BJM maybe at one point she was but she is not anymore. I understand every person has stuff going on but so do her clients . I bought a plushie from her on June 24th today is July 18th I don’t mind waiting for the plushie but what is bothersome is not getting a response . Shipping said 7-15 days so I waited to fill 15+ I waited 17 days before reaching out and was told he would ship Saturday. I have received no tracking , no updated information and as well as no response or plush . This plushie was suppose to with me for a very important MRI that I will now have to be going to alone . I am grateful I didn’t spend over $100 at her shop considering a lot of her items are over $100 . It’s very upsetting as I’ve followed Jessica on social media for over 3 years and have saved up money to get this plush even though I was out of work due to health issues . This was more than a plushie and she took my money and my plushie with no response or even a refund . I haven’t heard from her in a week and my MRI is in just a few days so I won’t be getting him in time regardless . I’m glad this plush wasn’t going to a child with cancer . Thank you Jessica for reminding me how unkind and selfish humanity is . Thank you . You’ve truly outdone yourself

I am truly so sorry Reba and I hope I was able to remedy this situation!

I placed an order for two plushies totally almost $100 on 3/17/23 on 4/15/23 I received an email saying that my items have shipped. As of today 5/01/23 I still don’t have my items & when I click on the tracking # all it says is that a label was created and there has been no update since. I reached out to Jessica via her Instagram on April 12th, April 17th & April 18th all which went ignored. I reached out again on April 19th asking her if she could please check my previous messages about my order in which she replied back “sure can” and then there was never a follow up. On April 23rd I messaged Jessica again in which she replied back to me two days later asking me for the name on the order. I gave her my name and then once again no reply. At this point she is stealing $ from hard working families and not providing the product that was purchased and promised. There are so many other small businesses out there that actually care about their customers but Button Jar Monsters is NOT one of them. Do yourself a favor and take your business elsewhere!

We apologize profusely and agree whole heartedly we need to improve. We take this review as a learning opportunity and to further let us know we must improve in all areas

Purchased a plush from buttonjarmonsters. It's eta was 1-3 weeks. After 3 weeks had passed I emailed the seller to check on my order. I did not receive a reply. I continued to send emails and waited an additional two weeks. Still no response and no plush. I had to file with my bank to get a refund. Very disappointed in buttonjarmonsters.

We recognize our customer service and shipping TAT needs to improve and will be sure to apply changes to this to prevent this in the future—we are sorry!