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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been double billed and triple billed for services in which they have already cashed the check and continues to bill me. My bank reports when they cash the checks and they still have problems.
Business response
09/13/2022
It appears **************** sent payment in the amount of $42.80 twice, referencing his old account number ****** he canceled when he moved. He did activate his new address that has a new account number ****** that was not referenced when submitting payment therefore his payment was applied to his canceled account. The payment $85.60 has been applied to his current account ****** with a balance of $128.40 leaving a remit balance of $42.80 . Addresses are identified by account numbers for routing purposes new address means new account number.Customer response
09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
***********************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.