Customer ReviewsforSunset RV

I purchased a brand new 2023 Sunset RV model 21TH toy-hauler from ******************** in *********, ******** 16 days ago on 6/28/23. After I got it home I noticed a number of problems, the biggest being with the door not being installed properly causing the door's dead bold not to engage with the opening of the striker plate, the screen door not latching closed, and a 1 inch gap between the screen door and the top of the door frame. I have ever since been trying to figure out who will fix these problems (dealer or manufacturer) and know when exactly they will be scheduled for repair. I have since contacted a 2nd dealer in **** who said that the original dealer should take care of that, and that he was willing for me to bring it to him (even though I did not purchase it from him) and he would look at it for me. I emailed owner *********************** at Sunset RV to get authorization to take it to the **** dealer, and then I called the **** dealer to let him know that I would be waiting for the authorization, but while I was on the phone with him the owner of Sunset RV (***********************) called him and then this **** dealer's attitude had changed. Now he was telling me that I had to take it to the dealer where I purchased it from. He offered suggestions for me to try bending the outer door and also try lifting the screen door to bend it into working. I then called the original dealer from ******** and he said he needed to get with the manufacturer to see what they wanted to do. He has not called me back. Nothing but a run around, and unless these repairs are not scheduled to be made within the next week I guess I will have to file a complaint through the courts. I do not know how to get these problems fixed. If you are considering purchasing a Sunset RV, save yourself from the same problems I am having and just look elsewhere. I am also considering posting these issues on social media just to warn others of this company.