Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
July 30, 2024, a deposit was made to Let's Roll Painting for $2632 for interior painting. On August 8, 2024,On July 30, 2024, a deposit of $2632 was made to Let's Roll Painting for interior painting. The remaining balance of $4,823 was paid on August 8, 2024. ******* ***** verbally agreed to return to the home on August 24, 2024, to finish repairing a bathroom before completing the work. However, on August 22, 2024, when I called him, he said he wouldn't meet the deadline but would schedule another appointment. Since August 24th, he has only worked for 4 hours and has not completed the work. Despite my numerous phone calls and text messages, he has continuously avoided addressing the issue. Additionally, he became verbally aggressive when I tried to discuss the matter, accusing me of harassing him.Business response
10/30/2024
Company has reached out to the consumer, and states this matter has been resolved.Customer response
11/09/2024
This complaint has not been settled. I am working to get this work completed. I should have it finished on 11/15. I have discussed settlement wit Lets Roll Paint but nothing has been agreed upon. I anticipate sending the invoice for completion of the work next week for payment.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Solsberry, IN 47459-8259
Business hours
Today,7:30 AM - 10:30 PM
| MMonday | 7:30 AM - 10:30 PM |
|---|---|
| TTuesday | 7:30 AM - 10:30 PM |
| WWednesday | 7:30 AM - 10:30 PM |
| ThThursday | 7:30 AM - 10:30 PM |
| FFriday | 7:30 AM - 10:30 PM |
| SuSunday | 7:30 AM - 10:30 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.