ComplaintsforRedwood Residential
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Complaint Details
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Initial Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have tried contacting this company 4 times now through their websites contact us section and they never respond. The current manager of my complex is choosing favorites over a dispute myself and my upstairs neighbor are having and have dont nothing to help fix it. The previous manager did the same before leaving and telling nobody. I have called the on site security about the upstairs iver 12 times and the manager gets to hear those calls because theyre recorded and still does nothing. Nobody here besides maintenance does their job. When we first walked in and did a walk through, he noted many things that should have been fixed before we move in and we were told many times during that walk through excuses about why this unit isnt as good as on the website or to just deal with it as is. People came in to clean and fix things but not one problem has stayed fixed. I can go through the entire list of things we pointed out that were not fixed and have worsened with wear because they didnt care about our living experience. I also can pull up the over 50 videos Ive taken of my upstairs neighbor making insane noises at all 24 hours of the day, sent and discussed with current and previous management about how it does not sound right, then nothing was ever done about it to the point where we need to start calling the cops.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.