6 Customer Reviews
Review from Todd R
5 stars09/11/2024
I give five stars, because of the communication between the main office and I is top notch. Around the last 6 months renting and its been a real pleasure dealing with the all secure staff.
All Secure Self Storage Response
09/13/2024
Hi ****,
Thank you so much for your kind words and the five-star rating! Were thrilled to hear that our communication and service have met your expectations over the past six months. Its been a pleasure having you as a customer, and we look forward to continuing to serve you.
All Secure Self Storage
Review from Emily M
5 stars09/11/2024
Service was great! Was able to call with any issue and it would be resolved. Being able to make a payment online is a plusAll Secure Self Storage Response
09/13/2024
Hi *****,
Thank you for your wonderful feedback! Were delighted to hear that our customer service was great and that we could resolve any issues promptly. Were also glad that you appreciate the convenience of making payments online. At All Secure Self Storage, your satisfaction is our top priority!
Review from Carters Ride L
5 stars09/11/2024
I cant say enough about All Secure they have been a god sent to our non profit, from helping with price to having a clean unit! The gated and secure property is a great added features so we know that our board members and items our safe. The customer service is top tier, they are always friendly and knowledgeable. Carters ride is so appreciative of your serviceAll Secure Self Storage Response
09/13/2024
Thank you so much for your heartfelt review! Were honored to support ******** Ride. Its wonderful to hear that our pricing, clean units, and secure property have met your needs. Were especially glad that our customer service has made a positive impact. Your kind words mean a lot to us, and were grateful for the opportunity to serve Carters Ride.Review from Drew M
5 stars09/11/2024
Great service and great friendly payment reminders monthly..Overall great place.. highly recommend.All Secure Self Storage Response
09/13/2024
Thank you so much for the 5 star review! We appreciate your recommendation. Please let us know if we can assist you during your stay.Review from Jeff R
5 stars09/11/2024
I have been doing business with ******** since 2000. They are very courteous and very professional. I am currently renting two 40 x 40 units and I have never had a problem. They have a great maintenance team that is always happy to help if there is a problem with your unit. They also own ******* service center, and they do all the work and maintenance on me and my wifes car. Dont hesitate to do business with them. They are five star all the way.All Secure Self Storage Response
09/13/2024
Hi ****,
Thank you so much for your loyalty and kind words! Were delighted to hear that youve had such a positive experience with us since 2000. Its wonderful to know that our courteous and professional service, as well as our maintenance team, have met your expectations. Were also glad to hear that ******* ************** has been able to take care of your automotive needs. Your recommendation means a lot to us, and were grateful for your continued trust in our family-owned business.
Review from Shasta P
1 star08/19/2024
We had called Saturday (8/17/2024) afternoon to get a storage unit bc my mother-in-law needed to be moved by this weekend. We had went ahead and payed for the first month rent and everything, which was over $100 with fees, etc. We then got an email with the confirmation of payment, the unit number, and the rental agreement that was signed. We were told we would get a call back once they got confirmation of the rental agreement we signed after we already called to let them know it was signed, etc. We waited all afternoon and Sunday morning and never heard back! My husband has called multiple times to figure out what was going on because we never got an access code to open the gate but yet we got a unit number! When he spoke to multiple representatives to get this problem resolved, it was always the same answer of "I'm sorry, you are not in our system." " We will put a rush on this matter, and give you a call back." ****! NEVER HEARD FROM ANYONE!!!!! So Sunday afternoon, we went with a different storage company and got better customer service and everything went alot smoother. We definitely will be getting our money back and will never go through All Secure AGAIN!!All Secure Self Storage Response
09/11/2024
Hello, Shasta,
We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important it was for you to secure a storage unit promptly, especially given your urgent situation.
Unfortunately, our answering service failed to forward all communications to us, which led to the delays and lack of response you encountered. This is not the level of service we strive to provide, and we are truly sorry for the oversight.
We have since reached out to you, issued a full refund, and extended our apologies directly. We are also taking steps to ensure this does not happen again in the future.
We appreciate your feedback as it helps us improve our services. If there is anything more we can do to make this right, please do not hesitate to contact us.
Thank you for bringing this to our attention.
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All Secure Self Storage
Customer Review Rating
Average of 6 Customer Reviews
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