ComplaintsforByrider Terre Haute

• Initial Complaint

  10/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I just financed a car with Byrider on October the 18th, 2024. Today, October the 21st, 2024, the car died in the middle of the highway and would not stay running. I took it to Autozone for a diagnostic and several codes popped up. I also checked the oil and there is barely any in the motor yet said it had an oil change. I think they were hoping I blew the engine. I contacted Byrider and they are acting sketchy. I have been waiting several hours for them to come tow the car.

  Business response

  10/25/2024

  In the case of Mr. ***** ****** complaint number ********* we have investigated the matter with the full cooperation of the franchise-owned Byrider.  Mr. ***** filed a complaint regarding mechanical issues he experienced immediately after purchase.
  

  Mr. ***** purchased a 2014 **** Fusion on October 18, 2024 from our dealership on S US41 Terre Haute, IN.  He also purchased an optional service agreement effective for 24 months or ****** miles, whichever occurs first.
  

  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  

  On Monday October 21, 2024 Mr. ***** contacted the Byrider service department and stated the vehicle broke down and he would like the vehicle towed to our facility.  Towing is not a covered expense or something we normally coordinate.  It is up to the customer to contact us and coordinate the vehicle tow.  However, as a gesture of goodwill, Byrider made the arrangement to have the vehicle towed.  
  

  The vehicle arrived in the evening on Monday October 21, 2024. after the vehicle service department was closed.  On Tuesday October 22, 2024, the vehicle was immediately brought into the shop for diagnostics.  The technician found that the fuel pressure sensor needed replacing.  The work was completed at no cost to Mr. ***** and the vehicle was ready for pickup by Tuesday afternoon.  
  

  Byrider also verified that an oil change had been performed on the vehicle on October 2, 2024 which was right before Mr. ***** purchased the vehicle.  The technician failed to reset the oil life indicator which is why the vehicles oil life showed at 31%. This was corrected during the service visit.
  

  Upon completion of the repairs, Byrider reached out to Mr. ***** informed him of the status and let him know the vehicle was ready for pickup.  As of October 25, 2024, Mr. ***** still has not picked up the vehicle. 
  

  Byrider apologizes for any inconvenience the repairs may have caused Mr. ****** but they cannot adhere to his request to be released from his contractual obligations.  They remain committed to honoring the terms of the service contract if any future mechanical issues should arise. 
  

  
  

  Customer response

  10/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  10/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2015 *********** a little over a year ago from them. I have had nothing but trouble with this car. The car lot never wants to fix it but when they do work on it its like a couple weeks later something else goes wrong with it. For as much money I paid for this car and only having it a year it should not have so many mechanical problems. I need help with getting them to fix it correctly or replace it with something that doesnt have an issue

  Business response

  10/22/2024

  Ms ******* purchased her 2015 GMC Terrain, VIN *****************, on 6/1/20323.

  On 10/10/2024, the customer came in, threw her keys at the Service Writer and said she was done with it. The Finance Manager talked to her bout her loan agreement and the customer said that she already purchased another car and was done with this one. She has had it for 1 year and 4 months, put ****** miles on it, and did not maintain regular oil changes. Our Service Manager drove the car and said he didn't have any issues with it dying.  It has a CEL for fuel pressure sensor and that was it. 

  Ms ******* still owes $12,316.80 on her loan.

  Please let me know if I can be of further assistance.

  Customer response

  10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,I did not throw the keys at anyone first of all. I only missed 1 oil change. I have had trouble with this car since I bought it and they never fixed it correctly. It was always a fight to get them to work on it. This last time it started having trouble I called them 6 times and never got a call back, so yes I got sick of having something that was not safe to be on the road and gave it back and got a different car some place else. Im not the only one who has trouble with Byriders they are well know to s**** people over with junk. Im not paying for something that is not safe to drive. If they would have fixed it correctly then it would have been different. The wouldnt even fix it the last time if I didnt contact BBB the first time. ****** learned to listen to others about a business.
  
  ****** *******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩