3 Customer Reviews
Review from Lauren R
1 star10/16/2023
We'll never do business with this company again! We purchased living room furniture in Mar 2022 and it was delivered in Sept 2022. Our sales person lied to us on the delivery process stating we would receive our furniture in 2 weeks, **** But then we kept receiving calls that our delivery date was pushed back. After arguing with our sales person about lying, we were referred to speak with the manager. She was responsive to us, but uncaring that we said we wouldn't buy from them if we had to wait a long time for it to be delivered. Still, the delivery date was getting pushed further and further. She said we would receive it in Jan 2023, and at that point we asked for the order to be cancelled and provide a full refund of our hefty down payment. Miraculously, they were able to secure a Sept delivery date but still offered no compensation for all of our troubles. Both of the pieces in our order arrived with defects. Our loveseat had a pen **** on it which lead us to believe we received a floor model when we paid full price. The tech did offer to fix the defects. We were originally told to wait for the new parts to arrive, and they would come to our house to swap out the defective parts with the new parts. 11mo pass by and we received a POST CARD in Aug 2023 stating our parts have arrived and to CALL THEM asap. When we spoke to the tech, he stated that they received our fabric and that we need to schedule for our defective parts to be picked up and brought back to their facility to be reupholstered. We were confused as that was not the agreement. He said we misunderstood. Then his story changed that they decided to reupholster vs order new parts. None of this was mentioned to us within those 11mo of waiting to hear from them. We never responded to them about picking up our defective furniture parts as we completely lost trust in their word. They randomly sent us 2 boxes of materials without warning. Horrible customer *********************** ALL AROUND! Buyer beware!
Indiana Furniture & Mattress Response
10/17/2023
Customer ***** did not *********** model, it was sent by the factory with the above issues that we were trying to rectify. They did not answer the phone when called, so we shipped the parts to them in an effort to fix the situation. We have offered to repair in their home and would do so, but they've declined to let us.Review from Janet W
5 stars07/25/2023
Indiana Furniture is the ONLY place I buy my livingroom, dining room and bedroom furniture. I love the variety of styles that are shown in their large store. They have financing available. The floor sales people greet you when you enter the store. They are helpful, knowledgeable and allow you to just browse and not pressure you while looking. Deliveries are on time. I am very satisfied with pricing and quality of the furniture. *****Review from MELISSA F
1 star01/02/2022
I bought a mattress set from Indiana furniture. When I needed to return it as it hurt my back they said I could only get store credit. They never told me this when I bought it. So I returned it and bought a chest leaving me with a $100 credit. I went back to store to use credit and they said they have no record of it. She said file must've been closed due to inactivity. It had been a year but again, they never told me the credit had an expiration date. I feel that this place is not an honest business and I won't ever give them my money again.
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