ComplaintsforErnie's BWC Auto Care Center
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
2/27/2024, 9:00 am Took my jeep there to have them fix my wipers. They said that they would get it done. They processed into my jeep. They had my jeep all day until around 6:30 pm. I got my jeep back with more problems.I had everything working except for my wipers in the front. I got it back with nothing working. No power windows, no heat, no horn, and the jeep would not start with the key switch. They had to drill a whole in my fire wall to put in a push-start button. They ruined my jeep. They tried to say that there was corrosion and duck tape everywhere but there is none of what they said where they were working. I think I have been wronged. My jeep was my only way to work and my only vehicle. I'm having to borrow a vehicle to go to work.Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped my van off at the shop on November 13,2021 for an oil leak. I was told that it will be ready for pickup on Tuesday November 16, 2021. After several calls being unaswered I walked to the shop which Ra'ul a worker stated he'll call me when it's done. My van was not complete until 11/21/21 which costed me $428.00 they brought my van to my house the brake light was on and another light was on so now I have to take my van to another shop to get serviced on my expenses.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.