Complaintsfor365 Fitness & Repair LLC
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Complaint Details
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Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 30,2022 a technician from Fitness Machine Technicians named ******* (*******) came to my house to work on a treadmill. He contacted True and concluded I need a new control board and that they had one in stock. I wrote a check (#***) for $618.23 and the tech was to order the board. I never received a receipt from him and have constantly reached out to his number. I have no response from the technician or the company who I have also repeatedly called *************). The bank shows the check was cashed and I was able to get in touch with True fitness and they told me they have record of the call form Fitness Machine Technicians on the date in question but that no board was ordered. So the company has stolen my money and is not responding.Business response
11/17/2022
Regarding ******************************* Complaint. A refund will be issued By November 27th 2022 in a check form by mail. Please read the attached letter.
Customer response
11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and will accept this issue is resolved if I receive the payment as specified. However, it should be noted that the diagnosis was incorrect and was the second fee I had paid, which means the first diagnosis and work done was incorrect. So, I had to have another company come out and reverse what **************** did and pay them $150.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.