ComplaintsforNex-Tech Communications, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The week of 10/25 I called the city of Salina to find out what company was in charge of installing fiber in our neighborhood. I wanted to know because our yard was hideous after their work was completed the week of 10/20. They left piles of dirt on the side walk. They also left trash in the yard. The city gave us the telephone number ********** to call for the concern to allow us to speak with the company before making a formal complaint with the city. My husband called the number listed above and was told by the company representitive that he would drive by the property and have his guys come by to correct the issues later that day 10/26. Upon reviewing our nest cam, we learned that he nor his guys stopped by. We also attempted to reach out to follow up on 10/27 and received no answer or call back.l Also on the week of 10/20, they hit the gas line and we were without gas in our home for several hours. The complaint is not about the leak, but is just another example of the experience we’ve had with Nex Tech. I would like the company to come out and fix the yard. I should not have to.Business response
11/10/2023
Unfortunately Nex-Tech Wireless does not lay fiber as we are a Cell Phone Company and we use Cell Phone towers for our services. I apologize but it appears that this was opened under the wrong company name. I believe the company that needs to be contacted would be Nex Tech Rural Telephone.
Thank you,
Business response
12/08/2023
Final Picture - was attached with the response sent earlier but didn't show up on the list of pictures so am submitting again.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.