ComplaintsforDebra's Income Tax
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Complaint Details
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Initial Complaint
02/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The woman ***** ******** has been filing my taxes for over 15 years, she make a huge mistake on 2020 and we was notified by IRS back in April we been providing paperwork to the IRS and I finally decided to call IRS and ask for more information about it the issue is big for the huge mistake she did and now she's not wanting to answer my calls the receptionist saying they been giving her the messages and said she is to busy to call back and that whenever she got time she will call I ask what will be the estimated time and they said they don't know. All I want is help fixing the issue that she caused with her mistake nothing else.Business response
02/22/2023
I have been filing taxes for many years. This year in question was an unusual year due to COVID. She knew she would have to pay taxes in three-year installments. I helped her every time she came into my office with any questions. I was notified by my staff that there was an error on her taxes and I let them know I would attend her shortly after finishing with the client I was attending. As we are in the tax season, I let ******** know that I would reach out to her later during the week because of the amount of people that were coming to file taxes every day. I tried reaching out to her two days in a row and I received no answer. I am always willing to help my clients as long as they are respectful and are available to answer my questions.
Attached is a photo showing a date and time business called the consumer.Customer response
02/22/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:
Regards,
******** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.