ComplaintsforBest in the US Showcase

• Initial Complaint

  08/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We registered our son for the event taking place at Notre Dame in July 2024 in February 2024. Our son's travel season schedule changed and I emailed the company to cancel his registration to the event in July because the event was during his tournament dates. I purchased the event insurance for 39.99. I received one email in response saying they canceled his registration and then emailed additional emails and called their headquarters to only receive a answering service at which I left a brief message with my call back information. I tried to dispute this through my bank and was denied even though I purchased the insurance. I emailed the company again today after receiving the denied dispute asking for resolution. We will see if I get response but my guess after the amount of emails and calls I placed to this company between May 2024 - end of June 2024 will result in no response back. Why would I purchase a insurance protection plan if I was not protected, why even offer that to your customers (players families) I am going to call my bank again tomorrow since it's clear in the receipts the bank sent to me that the event insurance was indeed purchased perhaps the bank didn't read through this. Perhaps it's the box that active has you check off in order to complete the transaction stated there is a no refund policy, we'll if their is a no refund policy for all registrations then why have a protection plan offered for 39.99.

  Business response

  08/29/2024

  We had let (and just sent a reminder email) to Shannon that she has a credit for a future event on file (which she asked for) and for the event protection she just needs to follow the steps here - *********************************************

   

  Thanks

  Customer response

  08/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: I contacted both Best Showcases via many emails, and a telephone call in May and ajune 2024. I also went onto the Active Account and nowhere on their site is there a way to cancel anything, nor get reimburs for money they automatically withdrew from my account. The 2l3rd party payment company also should have a BBB complaint filed on them as well. An insurance policy is offered to cover the consumer but then there is absolutely no way to claim or speak to anyone at either company?? I have never received an email from Best in Showcases for a credit for my son to attend any other event until this complaint and I do not want a credit at this point. My son will not attend any of these showcases again. This has been a complete hassle and if the company had some sort of communication setup for issues like this, it all could have been handled differently. I paid for insurance for this event,  I communicated via emails and telephone calls leaving messages to never have been called back. I had to file BBB complaint to finally be offered a credit I no longer want. I want a refund of the money I paid. I provided an ample enough time of our registration  cancelation of 30+ days prior to the event in July 2024 at Notre Dame. This is not my first showcase in any sport and we have dealt with bigger companies hosting baseball, football and soccer college showcases at universities. I am very unhappy in the amount of time it has taken to even get a response from this baseball showcase company.

  When I canceled the registration, the ONLY communication I received from the company was one sentence, " Thnak you we will remove Nomikos from attending the event". When I contacted the Active company, I was told I had to contact BBB Showcase, it was never-ending circle of miscommunication and false information. 

   

  If needed I can provide every email date and telephone calls made to these companies. 

  
  Sincerely,
  
  ******* ********

  Business response

  08/29/2024

  As explained to **** ******** all refund requests are handled AFTER the event concluded, so while she reached out many times in May and June our only response was to let her know she needed to wait until after the event.

  Unfortunately after the event, and before reaching out to us again, she disputed the transaction with her credit card company... so at that point the funds are removed from us and we would not be able to process a refund even if she were eligible (she was not). 

  So although those funds are in a legal-holdup with the dispute, we still offered her a credit for a future event (even though our policies state that once a dispute is filed you obviously would lose any credit).

• Initial Complaint

  08/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid for the showcase and was unable to attend due to a unseen family commitment. I notified the company more than 30 days from the start of the showcase. The responded by email after three unanswered emails and said I would receive the refund at the conclusion of the showcase. I followed up and now they refuse to issue refund stating I did not purchase the protection plan. Buyer beware. I would also hope that BBB would forward these complaints to the colleges they have posted on their website. I am sure the colleges would like to know how they are being represented.

  Business response

  08/29/2024

  As explained to **** multiple times via email... 

  Before the event we had told him that all qualified refunds are handled after the event. We had also passed along our policy link to him which very clearly states that if you can not attend and you do not purchase the event protection then you are ONLY entitled to a credit to a future event.

  This is an industry standard policy, many of which provide zero credit to a future event. We have a credit on file for ****** son for a future event.

  Business response

  08/29/2024

  We're not quite sure what the response needed from us would be here. We host 25 large showcase events per year, including 6 fall events available right now and 20 events next summer as well, many in his region that we host every year. They have a credit on file, which is the very clearly stated and fair policy regardless of how many events we run. 

  Customer response

  08/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me since they refuse to refund the money for a showcase my son did not attend.  I have no other recourse but to accept it.     I would like a letter or email that states my credit and that there is no expiration. I had a lot of trouble with communication, numerous unanswered emails and phone calls while being unable to leave messages because their mailbox is full.   When the time comes to maybe attend a showcase, next summer,  I need documentation that there is a credit.    I can see this unorganized organization forgetting that there is a credit    
  

  in closing….  I am unhappy with the result but they are huddling behind the fine print and there is nothing I can do about it.    

  
  Sincerely,
  
  **** *******

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Registered my high school son for Columbus Showcase position players package for event scheduled 6/25/24-6/26/24 in Columbus, Ohio. Package was paid in full on 6/1/2014 for total of $536.54. I did not purchase event insurance through 3rd party Active.com. The total above paid includes event registration protection which is directly through Best In the US Showcases. Registered player was injured 6/3/2024 during game play with a partially torn ligament in elbow and placed under doctors orders no sports activities. Below is timeline of notifications of injury and attempts to obtain additional information related to refund or ability to transfer registration. - 6/4 ******* ******************howcases.com to notify of injury and attempt to verify if event insurance was purchased. Requested guidance for next steps in refund request process. No response received. -6/10/24 follow up email sent. No response. -6/15/24 follow up email sent. No response. I did receive email response from Active.com indicating event registration protection directly through organization and provided contact info. -6/19/24 Response: email is always best to contact us. All qualified refunds are processed after the conclusion of the event. I responded with additional questions 6/19 with no response. -6/27 email sent requesting assistance. No response. -7/1/24 Email sent by me after posting comment on ******** page requesting assistance from showcase host. Received response 7/2 stating " Submit MD documentation via email or credit to be applied. Responded not interested in credit. Documentation submitted 7/2 via email as directed at 534 PM. 7/5, 7/9, 7/14: email sent no response. 7/16- posted on FB page again requesting assistance. Received an email response 7/16 stating " We'll get that processed right away." 7/21, 7/23, 7/28, 7/29, 7/30, and 8/13 follow up emails sent with no responses. Am requesting assistance with full refund of $536.54 via the original payment method.

  Business response

  08/15/2024

  Our records indicate this refund was ALREADY processed back to the original card on file which is  MasterCard ******* previous to this complaint.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  1. I registered my son for the baseball camp that was scheduled for July 2024. I purchased the event registration protection (39.99$)- which was advertised as getting a refund in case you needed to cancel for any reason. 2. My mother in law ( my son's grand mother) got very ill in April right after the second installment for the camp was made. She was placed in ICU. Knowing her prognosis was dismal, I contacted the camp and asked to cancel- they acknowledge the cancellation with an email. 3. my mother in law died at the end of April. In our culture we do not do any social events for 3 months after the death of a close family member which would take us to end o July ( past the date of the camp). 4. I continued to email asking for a refund based on the event protection policy- no answers. Initially I got a response that the event needed to be over before I could request a refund. So I waited until after the event was over and emailed weekly after 7/17/24. Either I got no response or I would get a response with a link about their refund policy - NO ONE EVER ASKED ME TO PROVIDE ANY DOCUMENTATION ABOUT HER DEATH ( A DEATH CERTIFICATE). Nor did they ever send me the number to their party that handles their registration protection policy- despite several requests. 5. Today I got an email in response again giving me a link to their event protection plan - without a number attached and a statement that once they get the information they can give me credit. No instructions on how to send the information in supporting the need to cancel the event. Furthermore I do not want credit - I want a refund as the policy was advertised. 6. I paid a total of 284.26$ towards this camp and that is what I want refunded. The payments go through the ACTIVE platform - most likely to protect themselves from creditors as they have horrible business practices.

  Business response

  07/31/2024

  Hello,

   

  As explained to *** *****, we need a qualifying document to send into our event protection insurance. Once we receive that via email, we process the refund. We have not received those documents from her.

  Business response

  08/13/2024

  Hello,

  I was under the impression this was resolved and closed? After Ms. ***** sent us the proper documentation needed we processed the refund on 7/31/24.

   

  Thanks

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed my son up to play in one of their showcases. I paid for the event cancelation insurance in case he wasn't able to make it. I was charged the first two payments before something came up and had to cancel. After many, many attempts and run around from the company, I was told I would be refunded after the event. Now that the event is complete, I'm again being ignored and have yet to receive a refund. This is horrible business, especially pretending to be helping kids. It's just a money grab and a scam. I have attached a file showing one of the emails where I was told I would be refunded after the event was completed. That has now been several weeks ago, and I've made several attempts to no avail. Apparently, this is an ongoing issue with this fraudulent company.

  Business response

  07/31/2024

  Hello - 

   

  As explained to ***** a dozen or so times, our steps for receiving a refund are found here - 

  If a customer buys the event protection, then we just need the documentation sent over via email (doctor's note, etc) and the refund gets processed immediately. If we do not receive those items or the customer did not purchase the event protection then a credit for a future event is automatically put on file (which is what has happened). 

  While we had never promised ***** a refund, we told him that "all event protection refunds are processed after the conclusion of the event" 

   

   

  Business response

  07/31/2024

  Yes, you were sent the same email because these are our instructions in order to receive your refund......

  ACTIVE is our payment processor. They do not handle any of this. We handle the refunds, and as we have stated multiple times, you need to forward in the needed documents and we process the refund. Otherwise, a credit goes on file. We are not sure how else to explain this.

  Customer response

  07/31/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  The event has been over for several weeks now. So if that's the case, why haven't I received my refund? I didn't mind paying. You shouldn't mind holding up your end. You are responsible for your company and your partnerships. I keep emailing over and over and haven't been given any response lately until a complaint was made to BBB.
  Sincerely,
  
  ***** *******

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I registered my son to attend a camp October 7-8, 2023 and purchased the event registration protection. Unfortunately, my son was injured prior to the camp and was not able to attend. I sent the doctor's note to "Best in the US Showcases" to inform them that he will not make it and asked about the process for receiving a refund for the event. Within a few hours, I received a response saying, "We are so sorry to hear that ! We will cancel the registration and remove him from the event!". I have emailed back several times since October asking about my refund, but I have not received a response. I have also left voice messages with no response.

  Business response

  01/12/2024

  Hello,

   

  We simply have not received the documentation (doctor's note) as she mentioned we need in order to refund/cancel a registration. Once we receive that we would have the refund processed ASAP. Thank you.

  Business response

  01/12/2024

  We have received the doctor's note and asked how she would prefer the refund to be delivered. Thanks!

  Customer response

  01/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  07/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The best in u s showcase had a 2 day camp at Ohio State University 6/27-6/28 2023. My son had shoulder surgery and couldn’t attend. I purchased the camp insurance at the time of registration. I have emailed them so many times to apply my camp insurance for a refund of the amount of the camp I paid. Have not heard a word for 4 months. I have since noticed they recently added a page to the website regarding refunds. They say that it is handled through a third party but won’t divulge who that third party is so I can submit a claim. My complaint is nearly exactly what everyone else has said about this company. If history proves true, it appears I’ll be fighting this for a long time just like the many who have filled similar or same complaints

  Business response

  07/05/2023

  We have not heard from Mr. ******* since we previously informed him that all qualified refunds are processed after the conclusion of the event.

   

  The first communication we have received from him was yesterday, the 4th of July, which was an email that is attached. 
  
  Before seeing this complaint, our staff had responded to the email within 24 hours with an explanation and answer for his questions.

  We'll happily refund him if he qualifies and just sends us the proper doctor's documentation that is laid out on our policies, which he stated he read.

  
  Thanks

• Initial Complaint

  03/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Similar to previous complaints I registered my son to participate in a baseball camp to happen in July 2022 in Bradenton,  FL for $599.99 and purchased the event protection insurance for another $39.99 and an extra $79.99 for a written College Coach Evaluation and 1 Year of BUS+ subscription. Prior to the event, I notified the vendor that my son had experienced an injury and would not be able to attend the camp. I provided them with proof of purchase and the required documentation from the doctor explaining the injury and explicitly stating that he was able to participate in the camp. After multiple attempts, I finally got a response by October indicating that they did not receive any documents from my end. I emailed them again all the documents and after multiple attempts I finally got an email in December from the vendor asking me to provide them my address so they could send me a refund check. They also apologized for the delay on the refund and justified it with a change in the payment processors that prevented them doing electronic refunds. I immediately responded back by providing my address and since then I haven't received any check by mail or any electronic refund or any response from them despite the multiple attempts from my end asking for a status on the refund and providing each time my address. At some point I was able to speak with someone who assured me that the refund would be provided, but no response was received and of course that person does not answer any of my phone calls ever again. In addition, seems kind of interesting how all of a sudden I don't receive promotional emails from the vendor anymore but my son still does. In case that it is necessary, I have the chain of emails since day one and all the documents if required to be provided once again.

  Business response

  03/19/2023

  Hello,   Despite it being outside of our policies, we still attempted to provide them a refund and sent a check that was returned to us in the Fall, we again asked for the address later in the Fall and resent a check. That check was not returned nor had we heard anything from ******* until about a week or so ago so we had assumed it was resolved. 

  Customer response

  03/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because:  No check has been received. The only time I was asked for my address (Refer to chain of emails attached) was in December. I followed up on the status of the refund via email and no response was obtained. In addition to not providing status of the refund through the emails I sent, no evidence or proof that the check was issued under my name or that the check was mailed (i.e. tracking number) was provided as well. Seems interesting that most of my emails are not answered and yet these communications are answered immediately. I have been patient and I am kindly asking (almost pleading) the vendor for a refund after an unfortunate injury that my son endured which is covered by the subscription protection plan that I payed an additional fee for, and which I have provided the required documentation in a timely matter. We made a great sacrifice for covering the expense of the showcase, and now we are facing an injury that has medical expenses to be covered.

  Regards,   ******* ******

  Business response

  03/20/2023

  We have just resent confirmation of the VISA ending in **** being refunded. 

  Customer response

  03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As informed by vendor, the refund was acredited.
  Regards,
  ******* ******

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son was "invited" to this showcase to be held in KC, MO, we live in NW Illinois. After spending just about $1000 in hotel, gas, and food to attend this event, both I and my son found it to be nothing what they advertised. I also paid additional money to have a "college coach evaluation", which took over 5 weeks to receive after being told it would be sent multiple times. The evaluation itself seemed like yet another sham. All it did was display his stats and a few generic things that any Little League coach could have told him. The evaluation was not signed, so I have no way of knowing if **** himself didn't just write the thing and send it. If we're paying $90 for an evaluation, i want to know who wrote the thing. ***** ********* then stepped in, promising some kind of "refund" for what they didn't deliver on, this was never processed. I paid $370.74 for the showcase and the college evaluation ($90 for that alone). I have attached my emails that show my frustration in **** ********** lack of communication, to ***** stating he would provide "some" kind of refund for his literature being incorrect. I don't want "some" kind of refund any longer, after ***** not acting in good faith, I want my entire amount refunded. I will absorb the over $1000 I paid to attend this thing, but as for being misguided about this event, the treatment by ***** and the lack of communication from ****, that is only fair.

  Business response

  02/16/2023

  After many discussions with *** ********, it was clear that he received everything he was promised in attending our event.
  At the end of our discussions, it had been realized by both parties that *** ******** and his son were provided every item that is promised for an athlete that attends our events. The final piece of contention was that there was not a radar gun down on the bullpen on Day 1, which it stated in some old literature that we would possibly have a radar gun down there on both days. After a full explanation of why we no longer do that, and all of the benefits to his son for us doing it that way, he was still grasping at straws demanding a refund for that ONLY missing piece of "value" I had determined that we would attempt to refund him the value of that, which ultimately led to 0.  *** ********** complaint is ultimately that he had a bad experience at the event, which could be a factor of a number of things on his end, but on our end it was an extremely highly rated event with nearly all great feedback from players and coaches.
  In attending one of our events, you are promised the opportunity to work out in front of college coaches, a first class venue, recruiting resources, gameplay, a workout, and time where college coaches will talk with athletes about what it takes to play college baseball. In addition, players can sign up to receive a written evaluation from the event. *** ******** was provided all of these items. 

  Customer response

  02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: This was not "some old literature" that mentioned this. This was the packet of information I received WHEN we signed up for this. So if this is "Some old literature" why is this being provided to parents AFTER they pay this company hundreds of dollars? There were multiple points of contention I have with this business, many of whom they skirt by saying "But we did it THIS way because it benefits your son" with no explanation of why "This way" is completely against what they promise WHEN you sign up. I reject this response outright and continue to see that by using the phrase "Some old literature" they fail to admit any kind of fault in the way THEY do business.  This wasn't some old literature pulled off the internet from years ago, this was their literature, in their packet, AFTER they had my money. 
  Regards,
  **** ********

  Business response

  02/16/2023

  I am not sure what a valid response is to *** ******** because it is unclear what he is disputing.   As you can see in our previous email threads, his main qualm is that there was no radar gun to measure his son's throwing velocity in the bullpen during the first day evaluations. We changed this method from the previous year, because we have upgraded our system to use a Trackman unit during the games, which is a $30,000 piece of radar equipment used by major league organizations, so having a coach hold a radar gun on the first day is not necessary. Although some of the literature did state that we receive radar readings on Day 1, those were outdated from the previous year and we did fail to update that information. In the end, *** ********** son was delivered the most accurate results humanly possible of his son's performance at the event.

  Customer response

  02/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: I find it curious that you can brag about the $30,000 piece of equipment you use, but you can't keep the literature up to date that is sent every time someone purchases a spot in your showcase, especially after an entire year. Again, I reject "This was old literature".  If you can find the time and money to spend $30,000 on a Trackman and cart it around to your events, there's no excuse why the literature you use to send out to the hundreds of parents purchasing your product can't be similarly up to date.  I drove 1,000 miles and spent many times what your Showcase cost to be there, based off YOUR LITERATURE, and all I keep hearing from you is that you knowingly sent out the wrong literature for an entire year.   Not only did the radar not happen, but your "old literature" specifically says "You will throw in front of coaches on Day 1".  That didn't happen either. There was not 1 single coach over there watching anything, because I was literally sitting there the entire time, listening to other parents ask "I thought there were supposed to be coaches here." The players were there, that's it. So, you say the value of my complaint is 0 because of old literature and ultimately you delivered, no, you didn't.  I feel the entire first day was a waste because it didn't provide anything of substance that YOUR OWN LITERATURE said would happen.  I'll again also bring up their "College Coach's Evaluation" could have been written by anyone. Their display of how they do business thus far makes me entirely doubt that wasn't written by someone sitting in their own offices, but being promised 4 separate times it was going to be delivered also didn't show well in their ability to deliver something that was an additional charge of $90 to get.   So, I reject their response twofold, first that they can't accurately give honest answers as to how they didn't deliver what they said they would on the first day in terms of a radar gun, or secondly, coaches actually watching the bullpens.

  Regards,
  **** ********

• Initial Complaint

  12/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  08/13/22 - registered for Best in the US (BUS) showcase. Paid additional $49.99 for a written evaluation 10/22/22 - 10/23/22 - attended the BUS showcase 10/27/22 - email sent requesting information on when I would receive my son’s written evaluation from the showcase - NO RESPONSE 10/31/22 - second request for evaluation 11/01/22 - BUS responded that I should’ve received the evaluation the week prior. I immediately responded that I had not. I was then told to activate the BUS+ membership and the evaluation would be sent to me. I should have received an onboarding email at the time of registration with the link to do this, but I never did. I asked them to send it to me so that I could activate the membership - NO RESPONSE 11/03/22 - asked a second time to send the link for me to activate the BUS + membership. 11/04/22 - receive the link and activated the BUS+ membership 11/14/22 - sent email telling BUS that I had still not received the written evaluation - NO RESPONSE 11/18/22 - sent another email stating that I had not received the written evaluation - NO RESPONSE 12/01/22 - sent another email stating that I had not received the written evaluation- NO RESPONSE 12/05/22 - requested a refund of the $49.99 since they did not provide me with the written evaluation and expressed my disappointment in their lack of communication and threatened to report them to the BBB - NO RESPONSE 12/31/22 - filed report to BBB

  Business response

  01/02/2023

  Hi there.

  According to our processor & records, a 49.99 refund was processed in early December to the  VISA ********

  Customer response

  01/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: I have not received a credit to my credit card ending in **** as Best in the US has stated. 

  I am now requesting that Best in the US provide me with documented proof that the credit was applied.

  Regards,
  ********* ***********

  Business response

  01/23/2023

  I have just gone and resent the confirmation of that refund to the email address - *******************

  Customer response

  01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A credit was never issued in early December as previously stated, but has now been applied to my credit card as of January 24, 2023.
  Regards,
  ********* ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩