ComplaintsforPerformance Audio and Tint Manhattan, LLC

• Initial Complaint

  12/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ********** device installed in my vehicle and this business was the only certified installation technicians available within my county. There is one other in my county but at the time did not have a certified installation technician, only for calibrations and removal. This was issued by state of **. I have been a ****** resident since Sept 2021. ********** supplied them with work order. After I got off work I caught a ride to their business where the installation tech told me it was his first time doing an out of state install and that he didn't understand the paperwork and for me to call ********** to send them the proof of installation. He then walked me to my vehicle with the ********** device in hand telling me to unplug the device each night as a requirement because cold temperatures can make the equipment malfunction. I understood and he watched me plug it in, blow the pattern to ensure I understood and my vehicle started. I drove home unhooked the device as instructed and brought it inside my house. The next morning approximately 6am I went to my vehicle to plug it back in and head to work but instead the display said "violation 5" . I immediately called the ********** company customer service and was told it is a violation per state of ******** requirements to disconnect the device whatsoever. I immediately was in a 6 day count down lock out period. So in less than 18 hours and 8 miles of driving having this device I was charged an additional $** fee for lock out and disconnection of device and a violation will be sent to the ******** DMV which may consequently adversely effect if I will be eligible for a fully reinstated driver's license or a longer suspension. I did nothing wrong but follow instructions. Hopefully they will be able to delete this penalty from my record. From what I have been told it is very rare to have any violation removed due to the difficulty in proving the exact situation.

  Business response

  02/14/2023

  Business Response /* (1000, 18, 2023/02/09) */ Reference the 12/20/2022 More info received from the consumer Activity- I jumped the gun. I was afraid to call the service center in thinking they wld cover up their mistake. Come to find out they have so far tried their best to make it right. I apologize. My complaint went to the wrong company. This issue was corrected between us and Brandy ********. Brandy ******** is satisfied with the outcome can you please close this case Consumer Response /* (3000, 20, 2023/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They were not educated in providing installation for out of state ********** requirements. I will not know if this "violation 5" will impact the outcome of the decision until the device has been submitted to the ******** Department of Revenue whether or not because of that violation I will be eligible to have an unrestricted driver's license or must maintain ********** for longer time period or any idea what the outcome of their mistake may end up being. I am supposed to be able to finish and submit by June of 2023 (6 month original contract). This would have never happened had Performance Audio had trained knowledgeable staff which I assume allows them to be contracted through the company **********. Furthermore, they should have reached out for guidance. Once I called the owner of rhe business he then called his Regionalanager and within 20 minutes called me to apologize but again I will not know the outcome of this violation they gave to me until the ******** DMV is finished with their decision. I will not end this BBB case until I am aware. Because of that violation I had to have a calibration which cost me $** but the outcome will be in June of 2023. I asked the owner of Performance Audio to reach out to ********** but when I call ********** nobody has except for myself of course to no avail. Business Response /* (4000, 22, 2023/02/10) */ her problems is with ********** not performance audio all we did all that we where instructed to do no more no less . ********** dropped the ball on the out of state install and we had to clean up after the fact . this is the last time we will address this issue . good day Consumer Response /* (3000, 29, 2023/02/13) */ This is Perfomance Audios responsibility to be familiar or they should not be eligible to contract for the company **********. ********** did send them the work orders from out of state clearly. I have spoken with ********** and they clearly have no responsibility due to the fact that as a ********** stated the business Performance Audio should have reached out to them. I just want others who may have Performance Audio do their out of state installation be aware that Performance Audio will not take responsibility for their mistakes therefore the consumer shld take it upon themselves to be knowledgeable about the states mandates. Even though I argued with the installation technician that I am not allowed to disconnect my handheld device he convinced me otherwise. Shame on me. Business Response /* (4000, 31, 2023/02/14) */ We received a box from ********** with no special instructions for an out of state install. We also called and were not advised of any special conditions for ********, which we later found out to be incorrect. The customer contacted the owner and explained the situation and we promptly called ********** to resolve the issue. ********** stated All fines were adjusted from the account and it was noted as an installer error for the violations. We spoke with three different ********** representatives that gave us the wrong information until we finally spoke with a regional manager. The manager said they would refund the fines from the account on their end to set her account correct. We also advised ********** to better train their customer services reps on requirements for the different states. All this was explained to the client at that time and she appeared to be ok with the actions taken. We have done everything in our power to correct her concerns. All financial disputes are between the client and ********** if there are any at this time. ********** will have their advocacy group reach out to the client and their compliance group will contact the state of ******** and inform them that the violations were not her fault during the first two weeks of her service. ********** will also be refunding the service fees that she paid during this period. All of these matters are controlled by ********** and there is nothing further we can do on our part.

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