ComplaintsforStoneRidge Heating & Cooling
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
March 12. Don't even get me started with this company. 1st. Install a brand new AC unit can't install new thermostat or doesn't know how too. Whichever one. 2nd AC not working correctly month one. Call him out, puts refrigerant in. Compressor starts making weird noise. He tells me to check breaker. 2nd month AC still not working correctly call he tells me to check filters and condensation line. Mind you he knows the compressor is making a weird noise that hasn't gone away still. 3rd month call a different company to look at it. And the AC is completely installed incorrectly and almost blew the techs gauges up because it was 2 pounds overcharged. And on top of that the coil in the house isn't rated for the new AC. Which this guy new and just left it the way without giving a quote and now is blaming me and wants to be an ass over tech because I'm pissed Pay the extra money and go somewhere else. I'm filing a complain with the BBB and also going to see if he's even licensed because I have to get a 5500 job completely redone because it wasn't done right Costing me 1795 to have another company come out a redo and install new coil because he didn't fishing it correctly or even tell me it needed replace. I have text messages proving all this as well
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.