ComplaintsforBill's Septic Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/27/23, Bill and his son ***** came out to pump our septic tank. They showed up two hours late, did not address that, charged $125 over what they quoted, and we’ve just found out that they didn’t even pump the tank. We are having our septic tank replaced right now by another company, and they said that Bill’s never pumped the tank. I have documentation for this, and would like to get our $425 back, since they didn’t do any work stated in the contract.Business response
05/15/2023
There is no "Bill" in Bills septic service. ***** is not "Bills" son. This job was overseen by Johnson County Environmental inspectors.
She was given her refund via Venmo the same day she complained. The refund was given before she even filed this complaint.
Customer response
05/15/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:I’ve attached photos of “Bill’s” workmanship. These photos are from two weeks after “Bill” supposedly pumped the tank. It is evident that “Bill” did not do the job at all, as the tank is full to the brim.
The hiring of “Bill’s” services was not in requirement to Johnson County, but in partnership with the buyer of the house. “Bill” should not be in business if “he” charges people $425 without completing any work.
Regards,
***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.