ComplaintsforPratt City Ford

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied in 3/2023 to trade in my 2017 Volkswagen for a 2023 Ford Escape. I was informed by the salesman that I would need someone to co-sign for me. My father agreed to co-sign. I was told the vehicle that I inquired about was already sold, which was not accurate. I was not told the price of the vehicle that they showed me which was looking at the outside of the vehicle. No test drive offered, nothing. While sitting with the salesman, I had to call my father via FaceTime because he lives in Illinois and I live in Kansas he signed documents via docu sign. At no point was my father or myself told that he would be the purchaser/primary on the loan. The documents were not explained to my father myself. I was there for 4 hours and nothing was said. It was not until recently, when attempting to refinance, that my father and myself found out he was the primary/purchaser of the vehicle and I was the co-signer. I did not leave the dealership on 3/29/23 with any paperwork, contract nothing. It was emailed to me. I currently went to Pratt City Ford requesting copies of my father’s and my original applications and was informed by the finance manager that they don’t keep those. According to law, car dealerships are to keep any financial records for a minimum of 25 months. The finance manager has lied to me and is withholding documents because they committed fraud and in my opinion changed the contract after I left on 3/29/2023. My father is 75 years old. This dealership took advantage of myself and my father, lied, withheld financial information and committed fraud. On 4/22/2024, my mother went into respiratory failure and was in a coma for 9 days. My father had the under standing that I was going to be able to refinance in my name only and I can’t because of the balance and interest of the 2022 Ford Escape. We are seeking legal advisement from an attorney, I am writing letters to Ford and the attorney general of Kansas as well. Thank you for your time.

  Business response

  09/09/2024

  My name is ****** ****** and I sometimes get emails for other ****** folks. 

   

  My email is: ****************** 

  You may want to try and reach out to *** ****** another way.

  Business response

  09/10/2024

  *** ******* and her father both signed all the forms. He signed via docusign and she signed in person(wet signature). When she was in recently I got an approval for her on a new vehicle without her father on the loan with a requirement from the bank for $5000 cash down based on the credit decision, which she replied she could not afford. Credit applications are not kept onsite , nor could I release her fathers info to her as it has personal information. I have attached the cosigner for and purchase order which shows who is where on the loan.

  Customer response

  09/11/2024

  Regardless of what the response was from Pratt City Ford, it was unjust and unethical business practice to lie and deceive a consumer. And that is what happened. No one is held responsible for anything anymore. Pratt City Ford will continue to deceive consumers until their unethical practices are held to some kind of accountability. 

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2016 Ford ************ in August, 2022. I identified several issues with the vehicle within the first few hundred miles. I brought these issues up to the dealer I purchased the vehicle from. The Service Manager, Chris ****** informed me that I was covered, that he would order the parts needed; i.e. Heated Seat replacement parts, Electronic Power Steering Module, Water Pump, Power Liftgate Actuator, etc. Chris ****** called me and informed me that he ordered the parts needed and that we would need to schedule a time that works for both of our schedules to get my vehicle in for service. I live an hour and a half from the dealership and my work is two hours 45 minutes from the dealership. I informed him of this and he told me no rush, that we will get it taken care of. In the meantime, my engine overheated multiple times and I was forced to take the vehicle in to another Ford Dealership who told me I needed a new water pump. They told me they could order the parts and have it installed and they even gave me a loaner vehicle. I asked them about fixing the other issues and the service advisor told me that they would call Pratt City Ford and find out. The service advisor later informed me that Pratt City Ford already had the parts ready and would complete the repair there. I continued working with Pratt City Ford and Service Manager Chris ****** to get the repairs done. I was worried about my warranty expiring so I asked Chris about this and he said since I brought the issues to their attention before my warranty expired, I would still be covered. When I was finally able to get my schedule aligned with the service department, I was informed that I would need to pay out of pocket since I had exceeded the mileage on my warranty. I have multiple recordings between myself and the service department manager and his assurances that this would be fixed with nothing out of pocket.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a 2009 *********** from Pratt City Ford in September 2021. First they gave me a key fob that does not work most of the time and has to have batteries replaced every few weeks. They said they would order a new one, but have never done so. I ordered one on line and Pratt city Ford is unable to program it. Second, it took 2 months to get my title. Third, the tire pressure light will not turn off and Pratt City Ford is unable to fix it. Fourth, they charged me $** for a tire rotation, when I could have gone to another dealership and got full service plus rotation for the same price. Fifth, the struts are leaking and need replaced, which was never told to me during purchase. They want over $*** to repair them. Since they did not inform me of the problem before purchase, I feel they owe me this free of charge or at least a **% discount. **********************************************************************

  Business response

  04/27/2022

  Business Response /* (1000, 5, 2022/04/05) */ 1) Customer states that they were promised a key. Please provide a copy of a signed "WE OWE". 2) Our prices are set by industry average and not negotiable. 3) If repairs are needed we are willing to help with a discount on services. Have the customer reach out to me and we can see what type of discount we can get for repairs requested.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩