ComplaintsforHeinrich Remodeling
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Complaint Details
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Initial Complaint
11/05/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
This company was hired to do an addition/ remodel on our home. From the very first day had nothing but problems. Work stayed weeks behind schedule we were given. The foundation was installed incorrectly. Framing was incorrect. Electric was wrong. Plumbing was wrong. Cabinets installed incorrect. Insulation wasn't completed. Trim was wrong. Didn't sand drywall and painted over it. Colors were wrong. Trim wasn't finished. Doors done close right. We had to pay to have paint and trim fixed inside. Paid top fix electric and plumbing. Had to pay to redo the outside roof, siding, and trim.Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
We engaged Heinrich Remodelling LLC to renovate our kitchen in April. The start date was vague. However, we were worried about how far in the future and he told us that it would be "sooner rather than later" due to his own schedule. But he told us it would be at least three weeks for the countertop to come in. After more than 5 weeks had passed We began asking about the countertop. He never gave us information and the information he did give us we discovered was not true. The two pieces that were untrue was the date he said our check was cleared and the ordering of the countertop. I spent two days searching ******* for the countertop only to discover it had not been ordered. We became seriously concerned about the legitimacy of the business and began looking. He was not listed with the Missouri Secretary of State nor.with the Kansas Secretary of State. We wrote to *** ******** asking for our money back and presenting the reasons we were dissolving the contract. The website does not allow uploads from Gmail, however we have those emails. I have uploaded only a screenshot. The first email he responded to promising repayment. The next he ignored. There is no apparent idea when or how we will be repayed. He has been in possession of our $7,875 since early May.Customer response
08/05/2024
*** *** ******** also goes by his full name Mr. Calvin Heinrich and may not be able to be contacted by the address he listed on the estimate. That address was sold on May 14, 2024. However, he has a King City, Mo address. **** ***** *** *, Union Star, Mo. 64463
As well as possibly, 6991 County Rd 210, Union Star, Mo 64494
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.